How to get Iomega eGo (31923800) external hard drive to open successfully on windows 10.

I have read numerous threads on here about people having a hard time getting similar Iomega devices to work but the solutions have not worked for me. 

So far i have uninstalled AVG free completely and made an "exception" to everything about Iomega in Windows Defender. I have tried deleting all things Iomega and reinstalling it all when the device is plugged back in. 

It hasnt changed anything - 

The only response i get is an Iomega dialogue box pop up saying "please insert a supported device" with a few tick boxes for altering how the app runs (nothing relating to reading the device or anything useful). It should open the exact same box but asking for the password instead. 

This used to work on the same laptop BEFORE the windows 10 update, but has always been highly selective as to what computers it works on.

Please help, this is driving me nuts. 


Hi Alley,


Thank you for posting your query in Microsoft Community.   

I can understand how frustrating it could be when things go unusual. I will certainly help you.


The issue which you are facing is due to compatibility. We suggest you to install the drivers in compatibility mode, refer the below steps:

  1. Press the ‘Windows key on the keyboard.
  2. Type compatibility in the search box and then press enter.
  3. Click “Run programs made for previous versions of Windows” option from the list appeared in the left side.
  4. Select the drivers and install.


Also refer: How to: Install and Update drivers in Windows 10


We suggest you to contact iomega support and check for the latest drivers:


Keep us posted if you have any issue with Windows, we are happy to assist you.

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Question Info

Last updated January 16, 2021 Views 21,699 Applies to: