File Explorer Crashing, Windows 10 - nothing's working!
My file explorer was closing when I right clicked on anything (to rename a file for example). The button on the keyboard that performs the same function is also causing the same thing to happen. It would work some times but not others, I looked on here and followed advice given to various people experiencing the same problem:
Ran Anti Malware; no threats detected.
Put computer in safe mode; problem persisted.
Performed Clean Boot; problem persisted - worsened.
Now whenever I right click the entire thing crashes and the whole screen flashes up blank/green for a second before returning to desktop.
I then tried the option suggested here but still no luck.
Can somebody help because I'm right in the middle of exams at Uni and this is a bloody nightmare.
- Subscribe
- Subscribe to RSS feed
Hi Wilko,
Your disappointments are noted in this regard. To meet the concern, it will be a good idea to perform
Safe
Modein order to isolate the issue. If the issue has gone away in Safe Mode, we need to consider checking the
Startup items on your computer.
Crashing Windows File Explorer could be caused by system conflict, which is further to be determined which app is responsible.
Meanwhile, try to run sfc /scannow and see if it will be able to fix corrupted system files. It is best to perform SFC multiple times, regardless if it was able to fixed an error or there are system files that could not be repaired.
Let us know if it helps.
9 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Windows Key + S > type view all then click on "View all problem reports Control panel"
Can you right-click on a few of the "Windows Explorer" "Stopped working" errors > View technical details
What are the details of the errors?
15 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
The issue is with the converttopdfshellextension_x64.dll which is the "Fault Module".
The converttopdfshellextension_x64.dll may be a component of Foxit PhantomPDF.
So uninstall Foxit PhantomPDF if it is installed.
You could try reinstalling the software afterwards.
If you have an ASUS computer you could alternatively try the following link from Foxit:
https://help.foxitsoftware.com/kb/windows-explorer-would-crash-when-right-clicked-on-any-file.php
14 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
7 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated March 6, 2021 Views 55,604 Applies to: