Compressed (zipped) folder program has stopped working

Windows 10 has suddenly stopped allowing me to zip files together in a file explorer window.  I select the files, then right click, expecting to see the "send to" options in my shell:sendto folder (Bluetooth device, Bluetooth, Compressed (zipped) folder, Desktop (create shortcut), Documents, Fax recipient, Mail recipient).  These options used to exist until recently.

The only solutions I see on the support pages is to essentially add the items above to my user folder (C:\Users\<username>\AppData\Roaming\Microsoft\Windows\SendTo) from the default folder.  Those items are already in my user folder.  The only "sendto" option I see when I right click the files is "Bluetooth device".

What must I do to get them to appear as options once again?

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Hi,

Thank you for posting in Microsoft Community.

Let's try the below Steps and check if it helps to resolve the issue.

Method 1: Check if the issue resolves in Safe Mode with Networking.

Refer this article to boot to safe mode: http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Method 2: Put the computer into clean boot state.

To disable all non-Microsoft services consult the article called Clean Boot.
Follow:
https://support.microsoft.com/en-us/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"

Disclaimer: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

Note: Sign out from the current user account and login to admin account and install all the pending updates.

Keep us informed for any further queries. We are glad to help you.

Thank you
Sachin.V
Microsoft Community

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I performed Method 1 and Method 2.  After each procedure, I still only see "Bluetooth device" in the "Send to" menu item. 

Do you have other suggestions?

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☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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The link you sent suggests that I add those items to my "send to" menu folder.  They are already there and "Bluetooth devices" is the only item in the menu.  That howtogeek page also seems rather malicious, so I won't be going there again. 

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I don't understand. If they are there, why are you saying they are not there???
===== ===== ===== ===== ===== ===== ===== ===== ===== =====
☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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I see now. They are in the folder but not when you right click. Sorry I missed that. Do you have a restore point prior to this happening?
===== ===== ===== ===== ===== ===== ===== ===== ===== =====
☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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I restored to the build prior to the latest update (not sure of any version numbers since Windows 10 has seriously dumbed down that interface), and all the sendto items are back. 

Since Microsoft shoves these updates down our throats, how do I keep the functionality I need?

I had a similar problem which I suspect came from a windows update (all files that are not sourced locally are now blocked forcing me to change the properties of each one before opening the file), but I suspect that happened with an update so long ago I could not get back to the version that worked.

Very frustrated by Microsoft and Windows 10.

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When you look in your SendTo folder, delete the 0 byte entry that is simply named 'Bluetooth', not 'Bluetooth Device'.  Then your normal entries will show when you right-click.

Keith

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Keith's post should resolve the problem.

However, before deleting that 0-byte file, move it to your desktop. Right-click on it and choose Properties. Make a note of the file extension and post here. It's probably "bluetooth.btwsendto"

This is just to know which software has placed the entry over there, which is causing the problem.

windows 10, send to menu only contains one option - Microsoft Community


ex-MVP (2003-2012) (Windows Client)

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Sendto "Compressed (zipped) folder" is working again.  It started working last night after I restored to the previous build.  It's also working after updating to the latest Windows 10 update this morning.  So if I delete the 0-byte (Bluetooth) file, I won't know if that had anything to do with the problem.  I looked in the Properties for that 0-byte file and it shows to be "Send to Bluetooth (.Send to Bluetooth)" Type of File. The file date is 11/23/2014. The only file in that folder that's got a recent file date is the "Bluetooth device" shortcut, dated 12/4/2015.

"Bluetooth" is the only item in the sendto folder that does not appear in the sendto menu list.  The sendto menu list includes all the other items in the sendto folder.  The sendto menu list also includes a mapped network drive.

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Last updated November 22, 2020 Views 11,784 Applies to: