You receive this error as a result of using the wrong username or password or corrupt files in your registry that are essential to running Windows Messenger. If you have entered the wrong password double check to make sure the password you are entering is
correct. If you still cannot access the service try signing in to your email account and then change your password to something different and then try to sign in to Windows Messenger again.
If you are still experiencing difficulty you can re-register the DLL files for Windows Messenger. Open Command Prompt from the run box and enter
regsvr32 softpub.dll and then press the Enter key. In the Command Prompt proceed to enter
regsvr32 wintrust.dll and then press the Enter key. In the Command Prompt enter
regsvr32 initpki.dll. Try to sign in to Windows Messenger again.
This type of error can also occur when you try to sign in to Windows Messenger if you have not saved your password or you have a fingerprint reader which is not set to use with Messenger. You can try to correct the issue by launching Windows Messenger and then
checking to see that the Fingerprint Reader is activated. Once you have confirmed the reader is on
create a fingerprint on the reader. If you are using this method to sign in to Windows Messenger for the initial time you will be presented with a dialog box for fingerprint access. When the dialog box appears
enter your email address and your password and then choose
Sign-in. Proceed to click on Choose Fields and then choose
Remember My Password so your password is saved.
Hope it helps.
Thanks & Regards Joy
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