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RobDaCool

Can't sign into Microsoft account on Windows 10

Can't seem to sign into my MS account on Windows 10, it says "Something Went Wrong" It says "The Server Stumbled" when trying to sign into the MS store or when I try to set up Cortana.

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Chris31849

I have this problem when I try to open Cortana or change my log in to my Microsoft account.

I put in my email address

I put in my password for my Microsoft account which right now is the same thing I use for the computer

I type the code from the authenticator app

then I get this screen and I don't know what old password they want.

I also tried setting up the PIN with no luck

My local password is the same as my Microsoft account. But I didn't just set it up as this screen claims.

This happens both trying to log in to Cortana and when I go to settings/accounts and click on the "sign in with a Microsoft account instead"

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RobDaCool

I don't even get far enough to put in an email address. As soon as I try too sign in I see.

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Mikaelra

I am having a similar problem. I cannot for the life of me set up a new account. Really strange. it's a catch 22. Must be a bug if this many are experiencing it.

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DustinSaville

I can't sign in either or get on the app store. Now I see why this product was free. Disappointing.

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RobDaCool

It's been well over a week and I still can't log into my MS account, use Cortana or go to the MS store and I've yet to hear anything from support, I am guessing they probably don't care as I'm a small fish in a big sea.

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DANil_

Having a similar issue when I try to sign into store. Login info is correct but it won't let me download without signing in.

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CarolFVF

Windows upgraded from 8.1 to 10...since then,internet cuts off ( which I managed to fix), couldn't add writing to a previous document so signed out. Today I can't sign in at all....comes up with client policy sinc...what is that?. Tried to un-install and go back to windows 8.1 only to find that all my previous updates have been wiped off and I have no restore to go back to. Also my favourite game keeps cutting off & won't load. Just seems like one big virus and don't know how to correct so that I can use my computer....thankful for some answers please

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CarolFVF

After 2 days of "mess", I logged on to find that my start page was completely different and now resembles the pics on this site. I can finally see and get to areas that I was not able to before and it is now easy to go from the start menu to where I want to go. I am still having some problems with logging onto the internet. It tells me I have nothing and yet it is still active. I still cannot access my favourite game and don't want to delete it as I am too far into it and don't want to start again. Hopefully these issues will be resolved shortly.

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erikvogelzang

Was on the phone with Microsoft, told them I was having this issue 4 times. they put me on hold, transferred me and had me wait for 45 minutes until I hung up. That was the 3rd time I had called to get this fixed. kind of annoyed

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mar100

I had a similar issue. Windows would just close the sign in wizard without signing in or sending a verification code. I signed out of my local account and signed back in with my MS account which had been added to the sign in page. I then went to account settings and verified the account as normal. It seem to have worked. I know this is different than some of the issues people here are having, but it worked for the" Can't sign into Microsoft account on Windows 10 " thread.

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Question Info

Last updated July 13, 2023 Views 9,431 Applies to:

Windows
/
Windows 10
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Ease of access
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PC

Can't sign into Microsoft account on Windows 10

Replies (36) 

Question Info

Replies (36)