Windows 10 will not recognize my built in SD card reader

 Original Title: SD card

Still wondering if Windows 10 will ever recognize my built in SD card reader in my HP laptop.  In Windows 7, I insert my card (photos only) and a pop up detects X number new photos, import?  Windows 10 says 'device not found'.  I can upload to Windows media player using the cord (pain!) but I cannot post any photos from there.  Thank you! Linda

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Hi Linda,

Thank you for being part of Windows 10.

I appreciate you for providing details about the issue and we are glad to assist.

Try the following methods and check if it helps:

Method 1:

I suggest you to plug in the SD card reader and run the hardware device troubleshooter and check if it helps.

Follow the below steps:

1.       Type troubleshooting in the search bar. 

2.      Select Troubleshooting.

3.      Select View all on the top left corner.

4.      Click on Hardware and Devices.

5.      Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

Follow the below steps to uninstall the Universal Serial bus controllers driver:

1.       Press Windows + R keys on the Keyboard. 

2.       Type devmgmt.msc in the Open text box. 

3.       Expand Universal Serial bus controllers from the window. 

4.       Right- click on the drivers and select Uninstall

5.       Click on OK on Confirm device uninstall prompt.

6.       Restart the computer, the drivers will get automatically installed on your Windows 10.

Reference: Refer to the following Microsoft article on Windows 10 help & how-to.

http://windows.microsoft.com/en-us/windows-10/support

Kindly let us know if you need any further assistance with Windows. We are happy to assist you.

Thank you.

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NOT helpful 

this response is almost deliberately obtuse ... the issue is the the SD card is simply not recognized as existing.  There is no entry in device manager, the device has simply disappeared in Windows 10

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Ok, found the solution!

Open the Device Manager same process they instructed to uninstall the drivers, then insert the SD Card. You may have to click Action and then scan for hardware changes.

But you should see a PCI Device show up under Other Devices, then right click and select update driver software and search automatically for updated driver software. In my case it found the Realtek PCIE CardReader software and installed. I now have access to the card reader and my pictures. Good Luck to everyone!

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Tried this and found a long list of devices, unfortunately, can't find anything called 'PCI', or even a catagory of 'other'.   Clicked on a few things that sounded sorta likely and tried to update those, but nothing was found.  Will continue to look for solutions.....

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Hi Linda,

Apologies for the delayed response.

I suggest you to download and install the latest chipset drivers for your computer model from the manufacturer website and check if it helps.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

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I updated the drivers for my Toshiba laptop and it fixed the problem (at least for now).

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Mine is exactly the same as well, no card reader detected or showing up in device manager since Win 10 upgrade, seems this is a common issue but as usual microsoft not coming up with a fix.

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The SD Card will be found under Memory technology devices - right click and select Update Driver Software . . .

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I have been having this problem and have tried all of the ideas about reinstalling drivers that I found in these forums, without any luck.  One of the previous replies suggested trying an earlier Windows version in compatibility mode.

I tried the JMicron driver from Windows 8.1, (under storage).  I did not use compatibility mode because I did not know exactly which device uses the driver.  I just downloaded and let it install.  I then restarted the laptop (HP  6570b).

The card reader now works fine. 

Good luck.


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reinsert it. 

reinsert the sd card reader. 

snap it out and then snap it back in again. 

its that simple. popped up as F: drive in Windows Explorer

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Question Info


Last updated November 28, 2020 Views 125,597 Applies to: