Hi Linda,
Thank you for being part of Windows 10.
I appreciate you for providing details about the issue and we are glad to assist.
Try the following methods and check if it helps:
Method 1:
I suggest you to plug in the SD card reader and run the hardware device troubleshooter and check if it helps.
Follow the below steps:
1. Type troubleshooting in the search bar.
2. Select Troubleshooting.
3. Select View all on the top left corner.
4. Click on Hardware and Devices.
5. Follow the on-screen instructions to run the troubleshooter.
If the issue persists then follow the below method.
Method 2:
Follow the below steps to uninstall the Universal Serial bus controllers driver:
1. Press Windows +
R keys on the Keyboard.
2. Type devmgmt.msc in the Open text box.
3. Expand Universal Serial bus controllers from the window.
4. Right- click on the drivers and select Uninstall.
5. Click on OK on Confirm device uninstall prompt.
6. Restart the computer, the drivers will get automatically installed on your Windows 10.
Reference: Refer to the following Microsoft article on
Windows 10 help & how-to.
http://windows.microsoft.com/en-us/windows-10/support
Kindly let us know if you need any further assistance with Windows. We are happy to assist you.
Thank you.