BEM Bluetooth Wireless speakers not working since upgrade to Windows 10

My Samsung laptop was recently updated with Windows 10 OS. Ever since my BEM bluetooth speakers are not working.This should have been a seamless update but simple things like this are creating time consuming issues to fix for the user. I could not find any updates on this issue. I have looked for drivers on BEM site and Microsoft but could not find anything relevant to my problem.

Any suggestions???

Thanks

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Hi,
 
Thank You for posting in Microsoft Community.
This issue might occur if there are no Bluetooth drivers installed or if they are corrupted. Follow these methods and check if it helps:
 
Method 1:
 
I would also suggest you to run the Hardware and devices troubleshooter to troubleshoot the device:
 
a. Press Windows key to launch the Start screen.
b. Type “Troubleshooting” without quotes and click on Troubleshooting.
c. In the new window, click View all on the left pane.
d. In the list of options, click on Hardware and devices.
e. Click Next and follow the on-screen instructions.
 
Method 2:
 
I would also suggest you to start the Bluetooth service and set it to Automatic:
 
a. Press Windows key + R on the keyboard.
b. Type “Services.msc” without quotes and pressEnter.
c. Right click on Bluetooth support service and click onProperties.
d. Set the Startup type asAutomatic and then click Start under Service status.
e. Click on OK.
Method 3:
Step 1:
Uninstall and Reinstall Bluetooth Driver.
 
Please follow the steps given here to uninstall and then reinstall the Bluetooth driver.
 
a) Press Windows key +X key when you are at desktop.
 b) Select Device Manager.
 c) Find and double-click Bluetooth driver from the left panel to uninstall
 d) Right-click the device, and click Uninstall.
 e) Windows will prompt you to confirm the device’s removal. Click OKto remove the driver.
 f) After the uninstallation is complete, reboot your computer as soon as possible.
 
Step 2: Install the Bluetooth driver from the manufacturer’s website.
 
You can logon to the manufacturer website and install the driver which is compatible with Windows 8.1
 
You can also refer to the article mentioned below for more information.
 
-Why isn't Windows finding my wireless device?
 http://windows.microsoft.com/en-us/windows-8/why-isnt-windows-finding-device 

- BEM wireless troubleshooter

http://www.bemwireless.com/support-troubleshooting

Hope it helps.


Thank You.
Akheel Ahmed P

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Thank you Mr. Ahmed,

I have tried your suggestions. Still having the same issue of not working. I have noticed that though the bluetooth is paired and connected, when I go to task manager and look under the Performance tab it says bluetooth not connected. So I do not know what to do at this point.

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I also am having this same issue with my Yoga 2 Pro and my JBL Flip 2.  There is definitely something wrong with Windows 10's Bluetooth audio implementation as this worked in Windows 8.1 on my computer AND works with every other Bluetooth device (phones, tablets) that I own.

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Worked for me but had to do Step 3. I have a Lenovo Yoga        

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Question Info


Last updated February 22, 2021 Views 2,457 Applies to: