Yahoo messenger 11.5.0.228-us problem with Windows 10

After upgrading to Windows 10, Yahoo messenger 11.5.0.228-us video and voice calls are greyed out. Everything seems to be working out well except for these two problems.

I have a Sony Vaio.

Was this discussion helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this discussion?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this discussion?

Thanks for your feedback.

Open start and click on Settings and then click on Updates & Security and then check for update and install all updates and restart your PC.

If problem persist, uninstall Yahoo messenger and restart your PC and download and install the latest version from Yahoo website.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Did all of that but nothing works. Any other suggestions?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Does this mean that this is a hopeless case? I cannot set up video or voice call. Video call is greyed out. Voice call is also greyed out. Is there any Microsoft Tech that can help me with this?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

May be you may try contact Yahoo support:

https://help.yahoo.com

Open start and search for Feedback and open Feedback App and report this issue.

Check your PC manufacturer's website and install the latest graphic card driver.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I already did contact yahoo but to no avail. How can it be a graphics card driver issue when it was working perfectly for 3 years before I updated it to windows 10?... It was working with Windows 8 and Windows 8.1.

This is one reason I did not update my four (4) other laptop being used by my mom, wife, niece and aunt. We use yahoo messenger for our daily communication. And it pains to know that the update made it difficult for us to communicate now using voice and video call.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

https://help.yahoo.com is a useless site. Nobody even answers it. I 110% believe it is not a yahoo problem since It was working superbly before the update.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

You may right click on the application and then in Propertise , click on Compatibility and open it in Compatibility mode.

Open start and search for Feedback and open Feedback App and report this issue.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Discussion Info


Last updated November 30, 2020 Views 618 Applies to: