Problem with Windows Update KB3000850

We have a Volume License agreement for Windows, with Software Assurance which gives us access to Windows 8.1 Enterprise. We also have a number of hybrid Windows 8.1 tablets on which we need to install Enterprise. However we have encountered a problem which after extensive testing we have isolated as being caused by update KB3000850. Unfortunately, Enterprise is only available from the Volume Licensing Service Center in a version that already includes the faulty KB3000850 update, in a non-removable way.

So my question is, is there:

  1. A way to get Windows 8.1 Enterprise volume license ISO that does not already include the KB3000850, or
  2. A way to remove the KB3000850 update from the Enterprise that has it built in (we tried clicking it in Programs and Features, Uninstall is not an available option), or
  3. Someone we can talk to about our specific problem to get the faulty KB3000850 update fixed?

More details on the problem:

The tablets are Dell Venue 11 Pro, with Dell's optional keyboard/touchpad accessory. The actual issue is that when KB3000850 is installed, regular domain users become unable to right-click using the accessory touchpad. Administrator users are not affected, and the issue also does not occur when KB3000850 is not installed. This issue occurs whether the OS is Windows 8.1 Pro (supplied with the tablets) or Windows 8.1 Enterprise. We do not have a GPO that imposes this limitation, as the issue does not occur when KB3000850 is not installed. Users can plug in an external mouse and successfully right-click with this, however that is a cumbersome workaround that negates the value of the devices. We have observed the problem on 3 different models of Dell Venue 11 Pro (5130-32bit, 5130-64bit and 7130) and with both types of keyboard/touchpad accessory (Slim and Mobile).


Dan Jackson (Lead ITServices Technician)

Long Road Sixth Form College

Cambridge, UK


Question Info

Last updated April 3, 2018 Views 438 Applies to:

This is a Consumer-specific forum.

You will find appropriate support for Win8.1 Enterprise in the IT Pro-specific forums =>

~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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