KB2919355 update fail - Error 80073712

Windows Update fail - Error 80073712

I try use command

cmd (Admin)

1. sfc /scannow

2. DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

3. Run the Windows Update Troubleshooter

4. Download file KB2919355 and try install Error 80073712


CBD log

2014-04-10 17:22:47, Info                  CSI    000006d5 Regenerating payload files from delta files on component: [ml:280{140},l:196{98}]"amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.3.9600.17031_none_57e5a2f32866988f"
2014-04-10 17:22:47, Error                 CSI    000006d6 (F) Baseline folder missing on generating delta for: [ml:280{140},l:196{98}]"amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.3.9600.17031_none_57e5a2f32866988f"[gle=0x80004005]
2014-04-10 17:22:47, Error                 CSI    000006d7@2014/4/10:10:22:47.997 (F) base\wcp\componentstore\deltastore.cpp(2797): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::RecursivelyRegenerateComponentPayloadFromDelta expression: (null)
[gle=0x80004005]
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410100040.log to WER report.
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410092543.log to WER report.
2014-04-10 17:22:47, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410085627.cab to WER report.
2014-04-10 17:22:48, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410082309.cab to WER report.
2014-04-10 17:22:48, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410073953.cab to WER report.
2014-04-10 17:22:48, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-10 17:22:48, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-10 17:22:50, Error                 CSI    000006d8 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554643# from CFileInstaller::DoComponentOperation(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006d9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554638# from CFileInstaller::ProcessComponentChange(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006da (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554637# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.16384 -> 6.3.9600.17031 for Microsoft-Windows-Help-PrivStatement_R, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd015001a]
2014-04-10 17:22:50, Info                  CSI    0000025e SMI Primitive Installer [done]

2014-04-10 17:22:50, Error                 CSI    000006db (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436654# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006dc (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436653# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006dd (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436652# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006de (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436651# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error                 CSI    000006df (F) HRESULT_FROM_WIN32(14098) #2056278# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80073712]
2014-04-10 17:22:50, Error                 CSI    000006e0 (F) HRESULT_FROM_WIN32(14098) #1904124# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 47 (0x0000002f), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2014-04-10 17:22:50, Error                 CSI    000006e1 (F) HRESULT_FROM_WIN32(14098) #1904123# 64907871 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x0000002f, pSink = NULL, disp = 0)
[gle=0x80073712]
 

Question Info


Last updated August 14, 2018 Views 8,559 Applies to:
Answer

I try those, Success.

While trying to update Windows 8.1 64bit to the latest updated (dubbed 8.1 update 1), I received the 80073712 error when trying to install.

A post on this page of the Microsoft community forum by 'MrBill666' worked for me, which involves:

  1. Run CMD as administrator (Go to start screen, all apps, search CMD, right-click and select run as administrator)
  2. Enter: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
  3. When step 2 has completed, enter: dism /online /cleanup-image /startcomponentcleanup
  4. Retry the update!

Hopefully this works for other people out there, I installed this update via the control panel and not manually.

Credit: http://andrew-b.com/view/article/46

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Answer
There is a known problem that Microsoft is aware of and I suspect working on its repair.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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