Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

 

We can do this by viewing your update history.

 

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2.  Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

 

View failed update error code.

 

Please post here with your error code, so that the Community can try to help guide you appropriately.
 

Question Info


Last updated July 16, 2019 Views 257,084 Applies to:

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The 8.1 update KB2919355 failed without an error code.  Just the statement "We couldn't complete the updates, Undoing changes. Don't turn off your computer."  I went through all of the admin Command line commands before I tried to install the update, but it didn't help. 

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There is no update history, doesn't record that their was an update attempted. I've manually tried the updates with suggested settings around a dozen times not including that times that it tries to update from the automatic software update settings in windows 8.1. the update always stops at 30% and does a reboot and then resumes update and stops at 75% and after reboot it then it starts the recovery which it tries 2 more times each time rebooting before my logon screen comes back. One thing it always does is I loose my Internet explorer from my desktop icons and start screen, I have to go back and reset the microsoft default programs to get it back.

One thing I forgot to mention is that the original hard drive that windows 8.0 was installed to was moved as a secondary drive and a SSD drive was added as the primary drive for boot purposes because of the speed. I only recently found out that I was unable to download the 8.1 ISO file using my current software key because of the hardware change so I could refresh the install to try to get the KB2919355 update on Windows 8.1 which my computer is currently running.

Additional Info: last updates that were installed by Microsoft on my computer was 5-13-2014 (27 - all dealing with Office 2010). No other updates has been been logged after that date.

Update:  I was able to get an error code if I tried to do a software update by entering key keyboard key "Windows Key and X" to bring up the popup menu and selecting "Shutdown or signout" and then selecting "Update and Restart". The Error code was 80246007. It also installed 2961908; 2931358; 2962123; 2931366; 2937151; 2919355-which failed; 2961851, in that order all installed successfully but 2919355 failed with error code.

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I have the same problem as above, no error code. This can drive a man crazy! Help!!!

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Same as others. KB2919355. No error code, just "undoing changes". Tries again in same reboot sequence but fails.

Using Win 8.1 Pro. Started with Win 8 and updated to 8.1, still on the same HDD.

This really is a pain because it means I have to install all updates manually, making sure I uncheck KB2919355. If I set it to install updates automatically, then I have to wait 10minutes while it reboots and fails to install KB2919355.

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my computer has been unable to do updates and at the end it says do not turn off undoing changes....going into my history I have four error codes   80240007....800f0922.....80073712.....80246007..what do I do?

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The last two times I have attempted the manual install of KB2919355, it appears to succeed until the very end when I get the "we couldn't complete updates, undoing changes" message. On both of these occasions I have gotten error code 800F0922. In between I have attempted an to install via Windows Update and got a different error code (80246007). It is not the VPN client as I had already uninstalled it in an effort to get this update installed. I have now been working on this for two weeks, have tried everything suggested in the forums and on the MS site all to no avail. I don't know what else to do.

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I received this error while updating (or trying) this evening.  I was afraid it would never boot to the sign in screen, but it did.  Update history shows several updates installed today, but "Security Update for IE 11 for Windows 8.1 for x64 based systems (KB2961851) without KB2919355" failed.  What do I do?!I am currently using FireFox and have changed my update preferences to non-automatic.

*Edit - 12 of ~15 updates that I tried to install today failed

I tried this tool:  go.microsoft.com/?linkid=

It fixed several issues, but some were unsuccessful.  This is the report:

Windows Update
Publisher details
Issues found
Problems installing recent updates
Problems installing recent updates
Not fixed
Repair Windows Update
Completed
Check for missing or corrupt files
Check for missing or corrupt files
Detected
Repair missing or corrupt files
Completed
Service registration is missing or corrupt
Service registration is missing or corrupt
Fixed
Reset service registration
Completed
Windows Update error 0x80070057(2014-05-14-T-10_13_38P)
Windows Update error 0x80070057(2014-05-14-T-10_13_38P)
Fixed
Resetting Windows Update data store
Completed
Potential issues that were checked
Windows Update environment variables are incorrect
Windows Update environment variables are incorrect
Issue not present
Some security settings are missing or have been changed
Some security settings are missing or have been changed
Issue not present
Windows Update services are not running
Windows Update services are not running
Issue not present
Cryptographic service components are not registered
Cryptographic service components are not registered
Issue not present
Issues found
Detection details
5
Problems installing recent updates
Not fixed
Repair Windows Update
Completed
Repair Windows Update services and dependencies
6
Check for missing or corrupt files
Detected
Repair missing or corrupt files
Completed
SFC Output
Output: Windows Resource Protection could not start the repair service.
6
Service registration is missing or corrupt
Fixed
Reset service registration
Completed
6
Windows Update error 0x80070057(2014-05-14-T-10_13_38P)
Fixed
Resetting Windows Update data store
Completed
DataStoreAndWULogFiles.zip
13.59MB
File Name: DataStoreAndWULogFiles.zip
Potential issues that were checked
Detection details
Windows Update environment variables are incorrect
Issue not present
Some security settings are missing or have been changed
Issue not present
Windows Update services are not running
Issue not present
Cryptographic service components are not registered
Issue not present
Detection details
Error Report
RootCause: RC_DataStore
ErrorCode: 0x80070057
TimeDetected: 2014-05-14-T-10:13:38P
Collected File
File Name: CheckSURLog.cab
Service Status
Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182.
Collection information
Computer Name: DRC-MAIN
Windows Version:
6.3
Architecture:
x64
Time:
Wednesday, May 14, 2014 10:13:10 PM
Publisher details
Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version:
1.2.1.20131113
Publisher:
Microsoft Corporation
Windows Update
Find and fix problems with Windows Update
Package Version:
8.1.1.20131113
Publisher:
Microsoft Corporation

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Paul, of Microsoft, had me look at my Disk Management and thinks that I have a System Partition that is to small.  It's 260MB and he thinks it should be bigger.  He thinks this is what is causing the failure.  He is to get back to me tomorrow with a firm answer.  The error Code 800f0922 led him to this conclusion since I don't have a VPN Connection set up.  Maybe this will help you.  Hal

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Thanks the error code

80080008

roy

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Thanks Hal. Seems that 800f0922 has become my most frequent error code. If you are able to get a fix I would appreciate you posting back here. Just out of curiosity, how do you check the size of the system partition?

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