Error: 0x80070005 when installing KB 2919355

Sharath Srinivasa asked on

This error may appear for multiple reasons. One cause that has been identified is a malware infection.


Begin by eliminating malware as the cause.

  1. Go to Microsoft Safety Scanner.
  2. Click Download Now.
  3. If you are prompted, click Run.
  4. Follow the instructions to download and install Safety Scanner. When you are prompted, add a shortcut to Safety Scanner to your desktop.
  5. From your desktop, double-click the Safety Scanner icon. When the program starts, click Scan Type, click Full Scan, and then click Next.
  6. After the scan is complete, remove all detected malware entries, and then try to install the update again.


Next, run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.


Finally, Run the DISM tool


  1. Swipe in from the right edge of the screen, and then tap Search.
  2. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  3. Enter command prompt in the search box.
  4. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  5. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  6. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  7. Run Windows Update again.


If you have scanned for malware, used the Windows Update troubleshooter, and completed the DISM commands but you still experience Error 0x80070005, please contact Microsoft Support so that we can further investigate your issue.
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