Error: 0x80070005 when installing KB 2919355

This error may appear for multiple reasons. One cause that has been identified is a malware infection.

 

Begin by eliminating malware as the cause.

  1. Go to Microsoft Safety Scanner.
  2. Click Download Now.
  3. If you are prompted, click Run.
  4. Follow the instructions to download and install Safety Scanner. When you are prompted, add a shortcut to Safety Scanner to your desktop.
  5. From your desktop, double-click the Safety Scanner icon. When the program starts, click Scan Type, click Full Scan, and then click Next.
  6. After the scan is complete, remove all detected malware entries, and then try to install the update again.

 

Next, run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

 

Finally, Run the DISM tool

 

  1. Swipe in from the right edge of the screen, and then tap Search.
  2. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  3. Enter command prompt in the search box.
  4. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  5. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  6. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  7. Run Windows Update again.

 

If you have scanned for malware, used the Windows Update troubleshooter, and completed the DISM commands but you still experience Error 0x80070005, please contact Microsoft Support so that we can further investigate your issue.
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Followed all the steps above and the same result. Error code 80070005.

I reran Windows Update Troubleshooter and it states it repaired error 0x80070057 (2014-05-17-T-09_04_08A). The update history still shows error 80070005 as the reason. 

Also,

Problems installing recent updates - Not Fixed

Check for missing or corrupt files - Detected

Service registration is missing or corrupt - Fixed

This PC was Windows 8 and updated to 8.1.

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The following fixes the Component Store Corruption KB2919355 AND Windows Update causes...

The following DISM commands must be given in the chronological sequential order of:

First

(Fixes Component Store Corruption; Should 1 or 2 fail with an error, rerun. If either fails a second time, you will need to do a repair install, see tutorial at bottom):
1. dism /online /cleanup-image /startcomponentcleanup
2. dism /online /cleanup-image /restorehealth
3. Restart
4. sfc /scannow
5. Restart

Second:

("Resets" Windows Update; however, if you attempt KB2919355 again through Windows Update, the same corruption will occur again)

1. Create bat and run as ADMIN:

net stop wuauserv
rmdir /s /q C:\Windows\SoftwareDistribution\DataStore
rmdir /s /q C:\Windows\SoftwareDistribution\Download
net start wuauserv

2. Restart

‪#‎WARNING‬:

this was not a fast process... component cleanup took almost 5 hours. Prior to the above sequential steps, I did an install repair (used iso to "upgrade" Win 8.1 Pro to Win 8.1 Pro) as a last ditch effort (after half a day of researching a fix and finding none) to get rid of the corruption... it didn't solve it btw. The insane amount of time could have been due to the install repair, or it could have been because of whatever ‪#‎WindowsUpdate‬ mucked up the first time around trying to install this update (this will become known after another user affected by the corruption causing KB2919355 completes the steps).

‪#‎ADVICE‬
run the commands from a bat for an unattended fix. For whatever reason, if these commands are run, but not in chronological sequence, the corruption will remain.

...Now, back to the update ‪#‎Microsoft‬ mucked up (KB2919355)... it still fails after the above lol Bright side: no more corruption in Component Store =] lol

ADVICE:
Download the updates included in KB2919355 individually and install... or do as old Van Winkle did and find a tree.

***If the above fails to get rid of the Component Store Corruption (steps 1,2, or 4 fail), then an install repair (upgrade to your same version of windows) will be required.  Although this repair does not eliminate the corruption, if you're unable to fix the corruption using the method above. then the install repair is replacing something that is needed to fix the corruption but which is not able to provide a fix on it's own. Also, download [search] "Microsoft Safety Scanner" from the Microsoft website (I apologize, as I don't remember the thread I found the link on) and run it in full mode either way.***


Tutorial for Repair Install "upgrade"

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

  • Once KB2919355 causes corruption to the extent that /restorehealth no longer operates without errors, there is nothing further than can be done to repair the corruption, except a Repair Install.  DISM /restorehealth was designed to fix component store corruption and is the only application able to do so. Windows Update and KB2919355 causes system corruption to such an extent that using /source and pointing to the installation media or a working windows 8 installtion without corruption does nothing and /restorehealth still fails.

DO NOT, I REPEAT, DO NOT REFRESH/RESET YOUR PC.

DISCLAIMER: Microsoft will deny this update caused corruption within end user's systems and will blame it on everything else but components of their own OS, most especially Windows Update.  The only problem with this: thousands of users have reported massive corruption not only to the Component Store, but also within the DISM and System File Checker utilities.  Microsoft closed the two longest running threads on the corruption caused by KB2919355, one 116 pages long, the other 103... all the while telling users to run /scanhealth /restorehealth maybe a /startcomponentrepair in their somewhere, but never in the order which they must be run, or how to explain DISM /restorehealth corruption errors when being used with /source and the source was a mounted install.wim, as well as a VM win 8.1 with no corruption within it's component store.  

‪#‎Windows8‬ ‪#‎ComponentStore‬ ‪#‎WindowsADK ‬‪#‎ComponentStoreCorruption‬

http://www.infoworld.com/t/microsoft-windows/microsoft-posts-tips-overcoming-windows-81-update-kb-2919355-errors-242603

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This error may appear for multiple reasons. One cause that has been identified is a malware infection.

Begin by eliminating malware as the cause.

  1. Go to Microsoft Safety Scanner.
  2. Click Download Now.
  3. If you are prompted, click Run.
  4. Follow the instructions to download and install Safety Scanner. When you are prompted, add a shortcut to Safety Scanner to your desktop.
  5. From your desktop, double-click the Safety Scanner icon. When the program starts, click Scan Type, click Full Scan, and then click Next.
  6. After the scan is complete, remove all detected malware entries, and then try to install the update again.

Next, run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Finally, Run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.
  2. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  3. Enter command prompt in the search box.
  4. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  5. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  6. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  7. Run Windows Update again.

If you have scanned for malware, used the Windows Update troubleshooter, and completed the DISM commands but you still experience Error 0x80070005, please contact Microsoft Support so that we can further investigate your issue.

Mr. Srinivasa,

Your troubleshooting steps are not only off par, they're completely wrong... as thousands of Windows 8 users have repeated over and over again to Microsoft moderators and responders within threads.

Please stop giving the above steps as they only make the problem worse and compound the issue.  For the CORRECT steps to take to solve this issue, please refer to my reply to the thread above.

I would also ask that you please inform your colleagues of this as well.  Had any of you taken the time to do what you're asking others to do, you would have easily seen your "solutions" [misinformation] do nothing but add to the problem.

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***It appears I have stumbled upon a fix for all KB2919355 issues and will be posting this to numerous forum threads***

As many discoveries have been made, I discovered this accidentally. and quite by coincidence... 

In order for users, who've been plagued by errors and file corruption, to get a successful completion of KB2919355, all that's needed is to run the 8.1 upgrade installer, and when the 8.1 installed goes to the wait screen after entering the generic product key, start Windows Update for the install of KB2919355

Steps

  1. Run the Windows 8.1 installer from within Windows, as if you're going to do an install repair "upgrade".
  2. Enter the generic product key, and upon clicking next, the installer will say wait... 
  3. Give the installer about 5 minutes, then start Windows Update (it should show the KB2919355 update), and click install.
  4. Windows Update will begin downloading the update... if you have a Windows Update cache problem that causes the speed and percentage to remain at zero, don't worry about it and get the update installed first, then you can clear the cache and remove the directories afterwards.
  5. The install may fail, don't worry... simply hit install again, making sure the 8.1 installer screen is still on the "wait" screen, as whatever the installer is doing during the "wait" screen is what makes the KB2919355 install possible. 
  6. KB2919355 should install and Windows Update should request you to restart... simply do so without cancelling the 8.1 installer.  Windows will finalize the update during the shutdown and restart processes.
  7. Upon rebooting into Windows, you will have a multitude of additional updates that will need to be installed (around 10, give or take a few), and you can verify the install of KB2919355 by going to "view installed updates" 

A few users will need to comment back once they'e performed this in order to see if this automatically fixes the multitude of issues users are facing, and if it doesn't complete successfully, then I can back track what step I took over the past several days in order to figure out what caused this to work for me, but not others if problems occur.


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Question Info


Last updated November 30, 2020 Views 6,476 Applies to: