Ask a new question

WINDOWS STORE NOT OPENING - WINDOWS 8.1 PRO

Ok, recently Windows Store in 8.1 stopped working.

whenever i open it, it doesn't open, but get stuck in endless loop. and suddenly two programs - 'windows store' & some times 'store broker' in task manger get spiked up consuming more than 70 percent of my cpu. 

Recently i did a system restore and also un-installed antivirus.

I also did this (as i got from some tech blog - but did not work)- 
type or paste the following command:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

hit Enter.

Now in that same Administrator Command Prompt type or paste: start "" "ms-windows-store:"

I also tried app troubleshooters from microsoft, but none of them worked.

Hi,

 

It looks like there could be some corrupted files, we need to analyze and repair them. Let's follow the steps provided here.

 

Method 1: Reset Store Cache

 

I would suggest you to reset the store cache and check the results.

 

1.       Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.

2.       Enter run in the search box, and then tap or click Run.

3.       Enter wsreset.exe in the Run command and then tap or click OK.

 Also refer:

Troubleshoot problems with an app

http://windows.microsoft.com/en-IN/windows-8/what-troubleshoot-problems-app


Method 2: SFC scan

Perform SFC scan to check if there is any system corrupted files.

 

Use the System File Checker tool to repair missing or corrupted system files
http://support.microsoft.com/kb/929833/en-us

 

Also check if there are any errors are listed in Event viewer.

 

Event logs are special files that record significant events on your computer, such as when a user logs on to the computer or when a program encounters an error.

To open view the logs please follow the steps.

 

Press Windows key + W

Type "View Event Logs" on the Start screen and hit Enter.


Hope this information helps. Reply with the status so that we could help you further.

6 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

also experiencing problem with windows store not opening up.  Followed numerous links and ended up running SFC /Scannow  Had errors,  fixed with dism.exe /online /cleanup-image /restorehealth  and verified with SFC /Scannow.   Rebooted PC and tried windows store again - still not working... Fresh out of ideas

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Poking further - looked at Windows Store log - here are the entries -


Event Viewer - Store Licensing

Windows Store successfully synced machine licenses


Event 973 - Store - Client - UI

The description for Event ID 973 from source Microsoft-Windows-Store-Client-UI cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


If the event originated on another computer, the display information had to be saved with the event.


The following information was included with the event:

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\system32\WSShared.dll

9600.16452.amd64fre.winblue_gdr.131030-1505

776

5

The locale specific resource for the desired message is not present


Event 964, Store - Client -UI


The description for Event ID 964 from source Microsoft-Windows-Store-Client-UI cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


If the event originated on another computer, the display information had to be saved with the event.


The following information was included with the event:

Exiting

UpdateStoreBadge

-1

enduser\winstore\ui\helpers.cpp

1668

The locale specific resource for the desired message is not present


Had I not successfully run SFC this entry would lead me to believe I had to chase the file integrity .

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for reply,

I did everything you wrote. 
Did sfc /scannow and ended up with 1 error
Then did - dism.exe /online /cleanup-image /restorehealth
after that no errors were reported.

But, still windows store is not opening!!!

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

 

Thank you for replying with the status.

 

You may create a new user account and check the results.

Create a user account

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

 

Hope this information helps.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

 

Thank you for replying with the status.

 

You may create a new user account and check the results.

Create a user account

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

 

Hope this information helps.


Please explain how creating a new user account, which is very disruptive in a multi device environment, is going to fix this problem. 

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Following another thread on this problem I was successful in resolving the problem w/o creating a new user account.   Here is the link:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_store/windows-81-store-app-keeps-giving-me-blank-black/52a0be3c-c452-46e2-bdda-dc5822b50adf

It worked for me!!  

Cheers All!

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Download the apps troubleshooter to resolve problems signing in or opening the store in windows 8.1

http://windows.microsoft.com/en-au/windows-8/why-sign-in-windows-store

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

ok, i don't know what happened, but from this morning it started working normally,and thanks for your help

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

We are glad to know that your computer is working as expected. Please feel free to reply, in case you face any other issues with Windows in future.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated May 13, 2024 Views 10,339 Applies to: