Windows Store Error 0x80240436


When I try to download apps from the windows store I get the following pop up:

"Your purchase can't be completed

Something happened and your purchase can't be completed. Error code: 0x80240436"

They're free apps so I'm not trying to make a payment.

Is there a remedy to this?



Hi Bromic,



The common two causes of this issue can be:


a. Microsoft Account has not been verified yet on your computer.

b. Date and time in your computer is set wrongly. 


Method 1: The store app uses https instead of http which is used by other apps, so in order for the SSL handshake to proceed, the clock on the client and server needs to be correct.


Follow the steps below to check if the date and time are set correctly.


a) In the Start screen type “Date and Time”, and click on date and time settings.

b) Check if the date and time is set correctly.



Method 2: Follow the steps below to finish 2 step verification process (Important)


a. Close the Store app completely (swipe down from the top)

b. Press “Windows + C” to open the charms bar, click on settings and then on “change PC settings”.

c. Click on Accounts, It will show your Microsoft account there. 

d. See if there is a “verify” link below your account.  If so, click on it and go through the 2 step verification process

e. Once done try starting the store and check if you are able to visit Windows Store.




Method 3: If you've check all of the possible reasons listed and are still unable to find or install apps, you can try clearing the cache for the Windows Store on your PC.


  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Enter run in the search box, and then tap or click Run.
  3. Enter wsreset.exe in the Run command and then tap or click OK.


Method 4:


You may also refer to the article and try the steps provided except the app troubleshooter and check.


Troubleshoot problems with an app


For further information, refer to the article:

Why can't I find or install an app from the Windows Store?


Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

John Rubdy
Forum Moderator | Microsoft Community

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Question Info

Last updated August 20, 2019 Views 9,178 Applies to: