Hi Gill,
You may face this issue if App license is not synced. Follow these methods and check if it helps:
Method 1: Run the
Apps troubleshooter. This tool can automatically identify
and fix some problems with apps.
Please go through the following link for troubleshooting further if the troubleshooter does not help:
http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app
Method 2: If those steps don't help, let's try uninstalling the Skype App using PowerShell. The steps below will take you through using
PowerShell to remove a Metro style app:
a)
Enter the Start screen
b)
Press Windows key + C
on your keyboard to show the Charms bar (If you are using a touchscreen: Touch the right edge of your screen and slide your finger toward the center of the screen to show the Charms bar)
c)
Click Search
d)
Type PowerShell into the search field
e)
Right click Windows PowerShell
f)
Click Run as administrator
g)
Click Yes
h)
Enter the command: Get-AppxPackage –AllUsers
This will display a list of all of the Metro style apps that are installed on your system. Find the Metro style app that you want to uninstall and make a note of the "PackageFullName". You'll need this information for the next step.
i)
Enter the command: Remove-AppxPackage TypeFullPackageNameHere
(for example: Remove-AppxPackage microsoft.microsoftskydrive_16.4.3364.511_x64__8wekyb3d8bbwe)
Once the command has finished, try installing the Metro style app that you removed to see if you can now install and open the app successfully.
Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.
