Windows 8.1 Upgrade - Error 0x80248008

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When trying to upgrade from windows 8.0 to windows 8.1, the software package seemingly downloads fine, but then throws an error saying "This app wasn't installed - view details".  The details is an Error code: 0x80248008.  

I've searched for this and have not yet been able to find a solution.  I have run the WindowsUpdateDiagnostic tool and this does not issue any resolution either.  I have issued a wsreset.exe in the command prompt to clear my app store's cache and tried to re-download but I saw no change in behavior there either.

It's odd because I previously upgraded to 8.1 and then Windows crashed so I had to recover using a windows 8.0 recovery disk.

 

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Last updated April 8, 2019 Views 4,500 Applies to:

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Hi Eric,

Updating the device drivers may help in getting the issue resolved.

Method 1: Disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard)

Please disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard) and then check if you still face this issue while installing Windows 8.1. This is to check if the issue is caused by any external devices connected to the computer.

You may also try installing all the driver updates for all the devices installed on the computer and check if that resolves the issue. You may try the next methods and let’s know the result.

Method 2: Update the Device Drivers on the Computer.

Step 1: Check the Windows updates for any latest driver updates.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

a) Press “Windows Logo” + “W” keys from the keyboard.

b) Type “Updates” in the search bar and click on “Install optional updates” from the left pane.

c) From the “Windows Update” window, click on “Check for Updates” on the top left corner, to receive a fresh list of updates and then install all the updates listed there.

For any issues while installing Windows Updates, you may also refer to this link:

Troubleshoot problems with installing updates

If no driver updates are available via Windows Update, then you may install them for all the devices on the computer from the Computer Manufacturer’s website.

Step 2: Update Driver Software from the Manufacturer’s website:

Go to the computer manufacturer’s website and search for the latest Windows 8 drivers available for all the devices on the computer and then install them by following the instructions given in the website.

Please get back to us with the troubleshooting results.

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Thanks for the reply but unfortunately, this didn't help. 

Method 1) I did not have anything plugged in.  This is a fresh install of windows and all I have plugged in is the OEM Dell keyboard as well as a Logitech G5 mouse.

Method 2) The device drivers are all up to date per the Update utility

Method 3) The device drivers are all up to date per the manufacturer's website.

I have tried re-installing the update via the microsoft store and it appears to not re-attempt to download the update, but rather just goes into an install procedure and fails.

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Hi Eric,

Open an Admin Command Prompt by pressingWindows and X keys together on your keyboard and selectingCommand Prompt (Admin) option. In the command prompt that opens up, run these two commands one after the other. These commands will scan your system for damaged system files and will try repairing them. They might take some time to complete, please let them complete running:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

Once you have done these things, you could try installing the Update. Please let us know how it goes.

Hope this helps. If you have any further queries/issues related to Windows, write to us and we will be glad to assistyou further.

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I ran both these commands, which took about 20 minutes each.

After this, I tried to install the update and the same error came up. 

"Something happened and the Windows 8.1 couldn't be installed.  Please try again.  Error code: 0x80248008"

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Hi Eric,

Temporarily disable the Security software and see if the issue persists.

a: Press Windows logo + Q to open the search box.

b: Now click Settings and then type Action center, hit enter.

c: Click the Chevron next to security.

d: Turn off the Anti-virus installed on the computer.

 

 

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

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Same issue.  No virus scan is running.

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Hi,

If you have Steel Series Mouse Driver in the computer, then delete those and check if it helps.

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I am currently running the Logitech setpoint drivers for a Logitech G5.  

Every time I go back to the Microsoft Store and try to install, the file does not try to re-download.  Is there a way to manually download the update?  Instead of trying to download, it instantly says it is trying to install.

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I received the same error code. Running Windows Update and making sure that all Windows 8 updates were installed before trying to install the 8.1 update worked for me.

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Yeah, Unfortunately, I've run windows update a few times and it all is up to date.  Still getting the error.  

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