Unable to install 8.1 (Error code 0xC1900101-0x3000D)

Attempted to upgrade Windows 8.0 to 8.1 three times today, each time upon install and restart, after the windows logo I am given a black screen with only my mouse cursor. Task manager will not run, (No response from Ctrl+Alt+Delete or Ctrl+Shift+Esc). 

No change occurs after waiting on the black screen for more than one hour. Forcing restart causes the computer to recover Windows 8 and I am given the message that 8.1 can not be installed and the error code 0xC1900101-0x3000D

The black screen makes me suspects a graphic driver issue with the update (Running GeForce GTX660).

Windows 8 Pro, Intel Core i7-2600 CPU @ 3.40GhZ, 64-bit (x64-based processor). 

 

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Last updated February 21, 2018 Views 2,515 Applies to:

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i had the same error. fixed the error by following method

1. try to download windows 8.1 upgrade assistance from here http://windows.microsoft.com/en-us/windows-8/upgrade-assistant-download-online-faq and check any incompatible driver and unistall it. i had mobile broadband driver incompatible
2.remove/unistall antivirus software or anti-spyware anti-malware program.
3.update to latest graphics driver version from your graphics card menufacture site.
4.clear cache of windows app centre by
  • Open the RUN dialogue box. You can do so by pressing Windows + R keys.
  • Type WSReset.exe, and press enter.
  • After this the store will open and automatically it will clear the cache and will present you the message: “The cache for the store was cleared. You can now browse the store for apps”

5.now open the windows store and donwload windows 8.1 again and this time no blue screen or no error willl appear and your update to windows 8.1 complete in half an hour.

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I was on with MS Live Chat for over 4 hours last night and still don't have this resolved. After the 3rd attempt to upgrade the rep must have gave up and closed the session. I didn't even receive an email detailing the session. I'm usually a pretty patient person, but this is really getting me frustrated...

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Hi,

 

This issue can occur because of  3rd party Start Menu items.  The symptoms are described with the error code 0xc1900101 0x20017.  The Start Menu app is created by IOBit.  To solve the issue, simply remove the app before upgrading.

 

If you have IOBit software installed on the computer try to uninstall it and then perform the upgrade.

 


I have no Start Menu items installed, yet I get the same error every time.

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Well, I'm through. Windows 8 isn't that bad, and 8.1 can't be that good. I have better things to do with my time. Dear Microsoft, if you are listening, please let me know if and when you figure this out.

 

For what it's worth, my guess is there is something incompatible with the Mobile Intel 965 Express video, even though it passed the Win 8.1 Upgrade Assistant. Not much I can do about that except replace my laptop, which is probably overdue anyway (Dell Latitude D630).

 

Here's what I take to be the significant part of the Upgrade Log file:

 

2013-10-19 09:18:27:845  836 a70 Agent *************
2013-10-19 09:18:27:845  836 a70 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-10-19 09:18:27:845  836 a70 Agent *********
2013-10-19 09:18:27:845  836 a70 Agent   * Online = No; Ignore download priority = No
2013-10-19 09:18:27:845  836 a70 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-10-19 09:18:27:845  836 a70 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2013-10-19 09:18:27:845  836 a70 Agent   * Search Scope = {Machine & All Users}
2013-10-19 09:18:27:845  836 a70 Agent   * Caller SID for Applicability: S-1-5-18
2013-10-19 09:19:16:050  836 a70 Driver Matched driver to device PCI\VEN_8086&DEV_2A02&SUBSYS_01F91028&REV_0C
2013-10-19 09:19:16:050  836 a70 Driver Status: 0x180200a, ProblemNumber: 00000000
2013-10-19 09:19:38:873  836 8a4 Report WARNING: PostReboot: Failed to update the history status: 0x80248FFF
2013-10-19 09:19:38:997  836 3cc Report REPORT EVENT: {F195060D-5177-42E8-80A9-A4C588383C10} 2013-10-19 09:19:38:873-0600 1 204 [AGENT_INSTALLING_FAILED_POST_REBOOT] 101 {8951E70D-4332-4F7C-B92D-D9362E384959} 1 c1900101 WSAcquisition Failure Content Install Installation Failure Post Reboot.
2013-10-19 09:19:39:075  836 3cc Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-10-19 09:19:39:075  836 3cc Report WER Report sent: 7.8.9200.16715 0xc1900101(0x3000d) 8951E70D-4332-4F7C-B92D-D9362E384959 Install 101 Unmanaged
2013-10-19 09:19:39:075  836 3cc Report CWERReporter finishing event handling. (00000000)
2013-10-19 09:19:39:216  836 3cc Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\wuredir.cab:
2013-10-19 09:19:39:294  836 3cc Misc  Microsoft signed: Yes
2013-10-19 09:19:39:310  836 3cc Misc  Infrastructure signed: Yes
2013-10-19 09:19:39:310  836 3cc EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
2013-10-19 09:19:39:450  836 3cc PT WARNING: Cached cookie has expired or new PID is available
2013-10-19 09:19:40:074  836 3cc EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Reporting URL: "http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx"
2013-10-19 09:19:40:074  836 3cc Report Uploading 1 events using cached cookie, reporting URL = http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx
2013-10-19 09:19:40:339  836 3cc Report Reporter successfully uploaded 1 events.
2013-10-19 09:19:40:745  836 a70 Agent Update {037A60AA-425B-497C-9FF0-EF85547911E5}.203 is pruned out due to potential supersedence
2013-10-19 09:19:40:745  836 a70 Agent Update {D528D50B-791A-4567-A497-ADEB35EA645B}.200 is pruned out due to potential supersedence
2013-10-19 09:19:40:745  836 a70 Agent   * Added update {A086C930-DA1F-48FB-82DD-36E8F74D0721}.201 to search result
2013-10-19 09:19:40:745  836 a70 Agent   * Added update {7A306CD9-93D7-4558-A12A-97C2CDBCEBE9}.203 to search result
2013-10-19 09:19:40:745  836 a70 Agent   * Added update {30F20830-9BBE-47CE-A980-C8188A1D9033}.200 to search result
2013-10-19 09:19:40:745  836 a70 Agent   * Found 3 updates and 74 categories in search; evaluated appl. rules of 1050 out of 2157 deployed entities
2013-10-19 09:19:40:948  836 a70 Agent *********
2013-10-19 09:19:40:948  836 a70 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-10-19 09:19:40:948  836 a70 Agent *************

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Did you guys got blue screen error? i had error name video_tkr failure for 2 times....and then when i removed my antivirus and incompatible software.....it just upgraded.

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Update 48 hours later:   Have tried most all of the suggestions I'm finding - update drivers, update bios, remove IObit programs, no external devices attached, etc.   Nothing is working.  How do we get some attention from Microsoft on this error, especially in light of the fact it sounds like it was present in preview and never got fixed.

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i have the same problem - Windows 8.1 Pro - error code 0xc1900101-0x3000d

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Okay, so after spending 16 hours of my life that I won't get back I finally have 8.1 up and running...


My quest started with running the windows 8.1 upgrade assistant again. Two things made me think. 1st, under the items to review (of which there were 5, most of which were a couple of paid updates to Adobe software) 1 item was the Intel ProSet Wireless driver which the upgrade assistant said would be updated after installing Windows 8.1. Even though I ran Windows update prior to this mess, it didn't come up under optional updates so I took it upon myself to go to Intel's driver update site (www.intel.com/p/en_US/support/detect/wireless) to auto check my driver and see if it had an update, sure enough, it did. I wasn't able to use the auto update function on the website but manual update worked fine. After installing the update I rebooted and ran the upgrade assistant again.


This time the only "issue" to resolve that came up was to remove authorized pcs from iTunes. An odd one, but I deauthorized  my laptop in iTunes to see if it would work.


I then went back and disabled all non-MS services and ALL startup items (MS included) in MSCONFIG and Task Manager.


Finally, I turned off Windows Defender.


I rebooted again and then redownloaded the Windows 8.1 update from the store (my version is pro + media center) and went on to install.


Low and behold, I got past the 24% brick wall I was running into and finished installing!!! 


I went about exploring and then ran into another issue. Windows was now not activated and refused to activate with my valid product key!!!  I did some searching and found nothing that worked. I finally broke down and called MS support and spent the next 2 hours of my life on the phone before it finally got resolved..


So on what was supposed to be my one day off I worked just as hard as any. I hope some or all of this will help you all with your problem.


As for the 16+ hours of my life spent trying to update to Win 8.1 I guess I'll have to see if the new features are worth it. However if someone from MS is reading this, a Surface 2 would be a nice repayment... :)

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Tried and ruled out everything else and finally got it installed by creating a clean user account and deleting my old one. 

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Still no go for me, but you made me look.

 

I had done all the things you describe except disabling the non-MS services, so I gave it a try. Same result, failure at 24%.

 

Hope you get your Surface 2.

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