KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

 

Question Info


Last updated May 16, 2019 Views 228,909 Applies to:
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Answer

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need to successfully install the Windows 8.1 Update. 

We have published guidance for troubleshooting some known problems at Install the latest Windows 8.1 Update.

 In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread found here

If you are receiving Error 0x800F0922 when installing KB 2919355 please post here

If you are receiving Error 0x800F0923 when installing KB 2919355 please post here

If you are receiving Error 0x80070003 when installing KB 2919355 please post here

If you are receiving Error 0x80070005 when installing KB 2919355 please post here

If you are receiving Error 0x80070490 when installing KB 2919355 please post here

If you are receiving Error 0x80073712 when installing KB 2919355 please post here

If you are having an issue not mentioned above, please start a new threadso that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow
DISM /online /get-packages /format:table | findstr KB2919355
DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
DISM /online /cleanup-image /startcomponentcleanup /resetbase
cleanmgr.exe
@echo off
Echo Cleanup complete
pause

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