"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

 

"Couldn't update to Windows 8.1

 

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

 

0xC1900101 - 0x40017"

 

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

 

Question Info


Last updated March 21, 2019 Views 157,138 Applies to:

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Hi,

the only solution to resolve the issue that you are getting is to remove the Wireless adapter, if its a laptop will be a difficult. Desktop I believe you can take it out.

Also  check for the BIOS update

Regards
JA

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I,ve also tried it for the 7th time to install this update with the new nvidea drivers that came out
but without result.I still think that this 0xc1900101 is because you have an oem version.
(but i could be wrong)

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Same issue here.  Dell XPS15, i7 Quad Core

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I also cannot install the update my system is:

Computer Profile Summary
Computer Name:  DEVBOX (in WORKGROUP)
Profile Date:  Tuesday, October 29, 2013 3:31:38 PM
Advisor Version:  8.4
Windows Logon: 
 
 
Operating System   System Model
Windows 8 Professional (x64) (build 9200)
Install Language: English (United States)
System Locale: English (United States)
Installed: 11/16/2012 8:04:24 PM
Boot Mode: BIOS (Secure Boot not supported)
  Gateway FX6840 
System Serial Number: PTGAT0202301717C742700
Enclosure Type: Desktop
Processor a   Main Circuit Board b
2.80 gigahertz Intel Core i7 860
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
  Board: Gateway FX6840 
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. P01-A0 03/19/2010
Drives   Memory Modules c,d
980.77 Gigabytes Usable Hard Drive Capacity
604.75 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GH60N ATA Device [Optical drive]

Generic- Compact Flash USB Device [Hard drive] -- drive 1
Generic- MicroSD USB Device [Hard drive] -- drive 5
Generic- MS/MS-Pro/HG USB Device [Hard drive] -- drive 4
Generic- SD/MMC USB Device [Hard drive] -- drive 3
Generic- xD-Picture USB Device [Hard drive] -- drive 2
WDC WD10EARS-22Y5B1 [Hard drive] (1000.20 GB) -- drive 0, s/n WD-WCAV5C510545, rev 80.00A80,SMART Status: Healthy
  8184 Megabytes Usable Installed Memory

Slot 'DIMM0' has 2048 MB
Slot 'DIMM1' has 2048 MB
Slot 'DIMM2' has 2048 MB
Slot 'DIMM3' has 2048 MB
  Local Drive Volumes
 
c: (NTFS on drive 0) 980.77 GB 604.75 GB free
  Network Drives
  None discovered
Users    Printers
local user accounts last logon
 BOB 10/28/2013 2:01:44 PM (admin)
local system accounts
 Administrator 4/21/2010 3:47:36 AM (admin)
 Guest never
 HomeGroupUser$ never

 
Brother HL-2140 series on USB001
Canon MP280 series Printer on USB002
Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer v4 on PORTPROMPT:
Send to Microsoft OneNote 15 Driver on nul:
Controllers   Display
ATA Channel 0 [Controller] (2x)
ATA Channel 1 [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x)
  ATI Radeon HD 5700 Series [Display adapter]
DELL E171FPb [Monitor] (17.1"vis, s/n XX-05W540-XXXXX-38L-1L2S, August 2003)
ViewSonic VA1930wm [Monitor] (19.1"vis, s/n QFP063701129, September 2006)
Bus Adapters   Multimedia
Microsoft Storage Spaces Controller
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
  AMD High Definition Audio Device
HD Webcam C510
Realtek High Definition Audio
Virus Protection    Group Policies
Windows Defender Version 4.3.0215.0
    Scan Engine Version 1.1.10003.0
    Virus Definitions Version 10/29/2013 Rev 1.161.994.0
    Last Disk Scan on Tuesday, October 29, 2013 5:04:22 AM
    Realtime File Scanning On
  None discovered
Communications   Other Devices
Aventail VPN Adapter
Belkin USB Wireless Adaptor
↓ Hyper-V Virtual Ethernet Adapter #2
Status:  Cable unplugged
Dhcp Server:  none responded
Physical Address:  44:87:FC:94:84:94
Connection Speed:  10 Gbps
↑ Hyper-V Virtual Ethernet Adapter #3
 primary  Auto IP Address:  192.168.1.132 / 24
Gateway:  192.168.1.1
Dhcp Server:  192.168.1.1
Physical Address:  08:86:3B:DF:65:0B
Connection Speed:  72 Mbps
↑ Hyper-V Virtual Ethernet Adapter #4
IP Address:  169.254.80.80 / 16
Physical Address:  00:15:5D:D6:B5:AC
Connection Speed:  10 Gbps
Hyper-V Virtual Switch Extension Adapter
Hyper-V Virtual Switch Extension Adapter #2
Hyper-V Virtual Switch Extension Adapter #3
↓ Juniper Network Connect Virtual Adapter
Status:  Cable unplugged
Dhcp Server:  none responded
Physical Address:  00:FF:50:48:93:09
Connection Speed:  1 Gbps
Microsoft ISATAP Adapter
Microsoft Kernel Debug Network Adapter
Microsoft Network Adapter Multiplexor Driver
Realtek PCIe GBE Family Controller
Teredo Tunneling Pseudo-Interface
 
Networking Dns Servers:  209.18.47.61
209.18.47.62
192.168.1.1
  Microphone (HD Webcam C510)
Realtek Digital Output (Realtek High Definition Audio)
Speakers (Realtek High Definition Audio)
HID-compliant consumer control device
HID-compliant device
USB Input Device (4x)
Canon MP280 ser
Logitech HD Webcam C510
HID Keyboard Device (2x)
HID-compliant mouse
Microsoft PS/2 Mouse
Cisco59563
Canon MP280 series
Fax
Microsoft XPS Document Writer
Root Print Queue
Send To OneNote 2013
Microsoft Visual Studio Location Simulator Sensor
LANDevice
Microsoft Device Association Root Enumerator
WAN Connection Device
WANDevice
Generic USB Hub (3x)
Logitech USB Camera (HD Webcam C510)
USB Composite Device (3x)
USB Mass Storage Device
USB Printing Support
USB Root Hub (2x)
Generic volume shadow copy
USB Storage Use in past 30 Days   Hosted Virtual Machines
None discovered  
Emulator WVGA 512MB.bob 7/14/2013 12:26:21 PM Stopped
Bob - www.crowcoder.com

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Maybe someone on here can help me with my custom built PC.

 

I attempted to update my Windows 8.0 to 8.1.  Everything seemed ok until it got to one of the final automatic set-up screens.

 

At 24% it just got stuck for a whole day.  So I restarted the PC.  Now there is no way back.  It takes about an hour to get to a maintenance screen - but no safe mode button is on the screen.

 

I am given the option to install Windows 8 or 8.1, but neither work.

 

The SSD appears to be locked if I try to role back to Windows 8.  Windows 8.1 to loops back to the start after about and hour of thinking.

 

I get the  feeling that W 8.1 does not like the Quadro FX graphics card drivers, but I cannot get into safe mode to disable the drivers.

 

Basically I have bricked PC and 256GB SSD is locked.

 

I cannot even manage to get run a clean install from my Windows installation disk.

 

Any help would be appreciated.

 

Bill

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Hi,

the only solution to resolve the issue that you are getting is to remove the Wireless adapter, if its a laptop will be a difficult. Desktop I believe you can take it out.

Also  check for the BIOS update

Regards
JA

FYI, I have now tried (as well as lots of other steps reported previously):

1. Removing all non-MS services from startup.

2. Disabling all on-board options but WLAN in BIOS, installed W8.1 upgrade, rebooted, ensured WLAN was also now off, rebooted, same problem.... grrr.

3. NB BIOS is latest.

Considering I have a laptop that is from indusry leader HP, with industry leader Intel hardware, and with MS as the third leg of the triumvirate, I think whatever MS has done with W8.1 is unbelievably poor.

12 days on and still nothing tangible from MS.  I'm very unimpressed.  I think what MS does not appreciate is that we use PCs as machines for work, not as an end in itself.  In other words, "it should really just work" and not require the user to go through hoops from a company that has tens of thousands of employees and yet can't get their core product working right or have the decency to make a proper public statement.  Anyone can make a mistake - we all do - but to hide behind silence is not very professional.

I give up.

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There is a method of getting the F8 boot menu options back in Win 8: http://www.bleepingcomputer.com/tutorials/enable-the-f8-key-in-windows-8/

My graphics card drivers are totally stuffed if I upgrade them (blank screen, un-responsive machine on boot) and safe mode has been a total life saver as it's the only way I've found to roll them back. Sadly 8.1 insists on installing said new drivers so I can't upgrade to that but at least I'm able to recover 8 which is something.

Not sure if it's helpful to your situation but thought I'd add as an idea at least.

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I am pretty disappointed too that there has been no fix or even a real acknowledgement. I've tried various things (disabling hardware, BIOS settings, upgraded AMD drivers, clean boot, CHKDSK, updating drivers from the manufacturer --- nothing works).

Same error.
Same silence from Microsoft -- other than some deleted posts.

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Surface Pro with Windows 8 Professional x64, Microsoft Type Keyboard (version 1), Microsoft Bluetooth Mouse. No other devices connected.
All updates installed except optional Bing Desktop and Bing Bar. No question marks or other errors in Device Manager.
RealVNC, Notepad++, Office 2013 Professional, Legacy 7.5, Intermapper Remote Access, Googloe Earth, Mozilla Firefox, Adobe Reader XI installed.

Same error as others, 0xC1900101 - 0x40017...

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It is very frustrating. Two machines updated without issue.  A third just will not update.  I have tried literally dozens of times with every suggestion offered.  I was sent a PM by one of the Microsoft engineers with a link to a set of diagnostic tools.  I also received an email from another engineer with the same link.  Since then no further contact.  The problems really don't bother me, but the lack of support and slowness of response is troubling.  Many users began reporting these issues at the preview launch in June, but I never tried installing the preview on anything other than a fresh VM as a test platform.  The update failure I am experiencing now is on a production machine and happens to be my primary machine.  The secondary machine updated easily on the first try.


It just seems strange to me that we are completely unable to drill down and decipher the root cause of the BSOD crash on reboot.  It is also strange that all three were very stable Windows 8 machines, yet the update seems to fail due to a driver issue.  How could a simple incremental update render a working driver buggy?  At this point I have invested all the time I care to trying to resolve this issue.  I will just have to hope that an answer is provided soon. 


Almost 2 weeks and from Microsoft - crickets. 

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