Can't install Windows 8.1 update - 0xC1900101-0x3000D

I'm getting a 0xc1900101-0x3000d error at 24% of applying Personal Settings. 2 attempts to install the update from the Windows Store with no luck. Lenovo P500, i5, 6gb Ram, Windows 8 Pro 64-bit. The section of my Windows update log which includes this error is as follows...

 

2013-10-17 11:36:59:801  868 6ec Report WARNING: PostReboot: Failed to update the history status: 0x80248FFF
2013-10-17 11:36:59:801  868 c24 Report REPORT EVENT: {FCD09BBA-04C5-4AEE-B070-D9586B856E52} 2013-10-17 11:36:56:665-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 Device Driver Retrieval Client Success Software Synchronization Windows Update Client successfully detected 0 updates.
2013-10-17 11:36:59:801  868 c24 Report REPORT EVENT: {24745A92-618A-415B-AF12-00C6E27AA91B} 2013-10-17 11:36:59:801-0400 1 204 [AGENT_INSTALLING_FAILED_POST_REBOOT] 101 {1B1B22FE-B1BC-4B35-9BCF-8EFC6630AFC6} 1 c1900101 WSAcquisition Failure Content Install Installation Failure Post Reboot.
2013-10-17 11:36:59:957  868 c24 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-10-17 11:36:59:957  868 c24 Report WER Report sent: 7.8.9200.16693 0xc1900101(0x3000d) 1B1B22FE-B1BC-4B35-9BCF-8EFC6630AFC6 Install 101 Unmanaged
2013-10-17 11:36:59:957  868 c24 Report CWERReporter finishing event handling. (00000000)
2013-10-17 11:36:59:957  868 c24 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\117CAB2D-82B1-4B5A-A08C-4D62DBEE7782\wuredir.cab:
2013-10-17 11:37:00:144  868 c24 Misc  Microsoft signed: Yes
2013-10-17 11:37:00:144  868 c24 Misc  Infrastructure signed: Yes
2013-10-17 11:37:00:144  868 c24 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
2013-10-17 11:37:01:985  868 c24 PT WARNING: Cached cookie has expired or new PID is available
2013-10-17 11:37:02:391  868 c24 EP Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Reporting URL: "http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx"
2013-10-17 11:37:02:391  868 c24 Report Uploading 1 events using cached cookie, reporting URL = http://statsfe2.ws.microsoft.com/ReportingWebService/ReportingWebService.asmx
2013-10-17 11:37:02:812  868 c24 Report Reporter successfully uploaded 1 events.

 

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Last updated April 21, 2018 Views 13,842 Applies to:

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Similar story here, with a happy ending. After trying so many (!) different suggestions, I ran the system file checker (sfc.exe /scannow) which found a corrupt file it couldn't repair. Near as I can tell, it was a driver for a Cannon BubbleJet printer that I don't have, but Windows was hung up on it anyway. I ordered the Windows 8 DVD and used it to refresh my Win 8. After succeeding with that, and after 81 updates, I started the Win 8.1 upgrade in the Store, which then went as advertised. Now I can sit at the table with the cool kids. At least until Win 9 comes out next year. :-/

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SFC reports no corrupted files.
I've also downloaded the Win8.1 ISO from Technet and tried that.
Every time it halts at 41% with the same non-helpful error message.

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@Huggs

 

Check your GPU driver, Look at the list here http://msdn.microsoft.com/en-us/library/windows/apps/dn344644.aspx 

 

Make sure your driver is the same version as listed on the site.

 

Hope this can help, also disconnect any USB Cables connected to the computer under the upgrade

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@Huggs

Check your GPU driver, Look at the list here http://msdn.microsoft.com/en-us/library/windows/apps/dn344644.aspx 

Make sure your driver is the same version as listed on the site.

Hope this can help, also disconnect any USB Cables connected to the computer under the upgrade

Thanks Nicko - I've tried this and no joy.

It's been over 4 months and still nothing from Microsoft. There are literally hundreds of similar threads in this so called Answers forum and a at least a dozen with this Exact same error. No one from Microsoft has offered any definitive help, just the same basic suggestions over and over. My request to Microsoft is simple -

WHAT DOES THIS ERROR CODE MEAN - 0xC1900101-0x3000D at 41% of Applying PC Settings

HOW DOES MICROSOFT SUGGEST I WORK AROUND THIS ERROR WITHOUT REINSTALLING EVERYTHING?

Someone at Microsoft knows what this mean and can explain it.

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@Huggs,

Do you have HD Graphics 4000 series GPU on your computer?  I have dealt with alot of units that have this GPU with similar problem. I think one user managed to sucessfully upgrade by using an older driver from 2012 for the GPU.

What computer model do you have?

Check if you have secure boot under BIOS and disable it

Disable AV and firewall

Clean boot and disable  firewall and Bluetooth devices under microsoft services, also check if AV is under microsoft services and disable it

if problem presists, try to uninstall Graphic card from device manager, also deactivate and retry

if still doesnt work

Run cmd as admin and type Chkdsk /r 

1. If it is a corrupt profile Setupact.log will disclose the corrupt profile for this error 
2.  Delete corrupt profiles

OR 
3.  Try logging into other profiles 
4.  Check event viewer for Hard drive and Controller errors 

Sorry for slow reply,

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Thanks again for replying Niko.

My machine is fairly new -

Asus motherboard

Core i7

16GB Ram

nVidea GTX470

I tried everything step-wise to see what if anything worked.

I realized that I had HyperViser running for some VMs that I needed.

I Disabled HyperViser - No Joy

Instead of dying at 41% it now dies at 24% every time - progress?

My GPU had the latest drivers from nVidea

I disabled all non MS Services

I disabled all startup items

I disabled the Windows Firewall

I disabled Windows Defender (AV)

I disconnected all USB devices (except mouse - Kybd is PS2)

No Joy

I Uninstalled the GPU Dirvers

I uninstalled the Created Sound card Driver

No Disk errors (brand new SSD)

No Joy

I still need to check for corrupt User Profiles (ran out of time this morning)

I have notice the following behavior -

SETTING UP PC seems to hang/timeout (spins for 5 minutes, but no errors) in a few places

78%

79%

83%

APPLYING PC SETTING seems to hang/timeout at

3%

Now it always dies at 24% of APPLYING PC SETTINGS

It then Restores the previous version and reports the following Error Code -

0xC1900101 - 0x3000D

MICROSOFT - WHAT DOES THIS MEAN AND HOW DO I WORK AROUND IT?

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I checked the Setupact.log -

No Profile Errors.

I searched for profile, corrupt, error - Nada.

STILL WAITING FOR A RESPONSE OR ACKNOWLEDGMENT FROM MICROSOFT

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Hello Huggs,

Did you try step 4 and 5 that i gave you?

first check event Viewer for for Hard drive and Controller errors, if none found, try to create new admin account and retry.

Also check if you have secure boot enabled in BIOS, if yes, disable it.

Good luck

/Nicko

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from what have been found is that

[AGENT_INSTALLING_FAILED_POST_REBOOT] 101 {1B1B22FE-B1BC-4B35-9BCF-8EFC6630AFC6} 1 c1900101 WSAcquisition Failure Content Install Installation Failure Post Reboot

could mean that there is a unsuccessful reboot when agent was installing something during the process of what......what the suggestion is to reboot your system and retry to see if this works.......

Ang Poon Kah

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Thanks for the replies -

I did check all of the event logs and did not find any disk errors.

The drive is a newly cloned SSD.

My BIOS does not support secure boot.

I will try creating a new Admin profile and running the upgrade again.

MICROSOFT - this has been going on for almost 5 months now. No response from you other than cut & paste suggestions. I see that you have RTM'd the Windows 8.1 update - great job! Maybe when the Windows 9 upgrade is released I might be able to upgrade to that. What does the following Error Code mean and how should I work around it? 

0xC1900101 - 0x3000D

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