I am having trouble upgrading my HP Envy 23 TouchSmart all-in-one PC to Windows 8.1 Pro from Windows 8 Pro.
I recently posted this question on the HP forum as well:
I am copying the post here as well.
Any assistance is much appreciated.
I have an HP Envy 23 Touchsmart All-In-One that I purchased a year ago (around 12/2012). It came preinstalled with Windows 8.
a) Intel(R) Core(TM) i7-3770S CPU @ 3.10 GHz
b) 8192 MB of RAM
A few weeks after I had bought the system, I upgraded to Windows 8 Pro with Media Center that I purchased through Microsoft's upgrade program.
Last week (10/19/2013), I saw the upgrade option to Windows 8.1 in the store and decided to upgrade.
After a few minutes, I got a prompt asking me to restart the computer and I did.
However, I noticed that the screen went blank, but it really didn't restart - I saw that the hard disk light was still blinking and I waited for around 15 minutes. I know it didn't restart because if it did I would have seen the HP logo on the BIOS screen. A little later, the system went into sleep mode (at least, the power button light was blinking slowly as if it was on sleep). Since it was late at night, I decided to leave the system alone and decided to check on it next morning. Next morning, it was still in sleep mode (as I feared) - when I tried to wake it up from sleep by moving the mouse/hitting the return key, it made the exact sounds as if it was waking up from sleep (as it always does), but the screen was still blank. The power button slight was glowing steadily indicating that it is awake now.
At this point, I decided to power down the system by holding the power button for a few seconds. Upon reboot, I saw the HP logo on the BIOS bootup screen and then the screen went blank and nothing came up.
So I decided to do a system recovery using my Windows 8 recovery CD and powered down the system with the CD in its slot. This time, the system came up and immediately started restoring my OS to a previous version.
Upon logging in to the recovered system, I got the following message:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40019".
I tried reinstalling Windows 8.1 a couple of times after this. Once by disabling all the non-Microsoft services and disabling all the startup programs. Still the same result.
I don't have any antivirus software on my system other the default Microsoft system protection software.
Any help, much appreciated.