Protect Yourself From Tech Support Scams
Learn More
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
official
Microsoft global customer service number.
Thank you very, very much for posting this! Much appreciated!
I've been trying to figure this out for a couple weeks and thought it was driver or bios issues. I was having the event log spam as well as the problem of hanging on shutdown.
This resolved both issues, but I did have to make some edits to your fix. I'll repeat your steps below with the edits in bold.
1. Open Regedit.
2. Go to HKEY_Classes_Root\CLSID\*CLSID*.
Note: *CLSID* stand for the ID that appears in your event viewer error. In your case, it's {C2F03A33-21F5-47FA-B4BB-156362A2F239}.
3. Right click on it then select permission.
4. Click Advance and change the owner to Administrators. Also click the box that will appear below the owner line.
5. Apply full control.
6. Close the tab then go to HKEY_LocalMachine\Software\Classes\AppID\*APPID*.
Note: *AppID* is the ID that appears in your event viewer. In your case it's {316CDED5-E4AE-4B15-9113-7055D84DCC97}.
7. Right click on it then select permission.
8. Click Advance and change the owner to Administrators.
9. Click the box that will appear below the owner line.
10. Click Apply and grant full control to Administrators.
11. Close all tabs and go to Administrative tool.
12. Open component services.
13. Click Computer, click my computer, then click DCOM.
14. Look for the corresponding service that appears on the error viewer.
Note: For this step, look for the one that appeared at the right panel of the RegEdit. For example, the AppID Registry (316CDED5-E4AE-4B15-9113-7055D84DCC97) contains the "Immersive Shell" Data with a (Default) as a name. Now look for "Immersive Shell".
15. Right click on it then click properties.
16. Click security tab then click Customize in the Launch and Activation permissions section. Click Edit. Click Add. Add
Local Service. Then apply.
17. Tick the Local Activation box.
Line 4 you had the user Administrator added, not the group Administrators. After making this change my hang on shutdown was fixed. To fix the DCOM error, I had to add Local Service not System with activation permissions.
Hope this helps.
25 people found this reply helpful
·
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
Not sure if this will fix your issue but I was able to fix mine.
1. Open Regedit.
2. Go to HKEY_Classes_Root\CLSID\*CLSID*.
Note: *CLSID* stand for the ID that appears in your event viewer error. In your case, it's {C2F03A33-21F5-47FA-B4BB-156362A2F239}.
3. Right click on it then select permission.
4. Click Advance and change the owner to administrator. Also click the box that will appear below the owner line.
5. Apply full control.
6. Close the tab then go to HKEY_LocalMachine\Software\Classes\AppID\*APPID*.
Note: *AppID* is the ID that appears in your event viewer. In your case it's {316CDED5-E4AE-4B15-9113-7055D84DCC97}.
7. Right click on it then select permission.
8. Click Advance and change the owner to administrators.
9. Click the box that will appear below the owner line.
10. Click Apply and grant full control to Administrators.
11. Close all tabs and go to Administrative tool.
12. Open component services.
13. Click Computer, click my computer, then click DCOM.
14. Look for the corresponding service that appears on the error viewer.
Note: For this step, look for the one that appeared at the right panel of the RegEdit. For example, the AppID Registry (316CDED5-E4AE-4B15-9113-7055D84DCC97) contains the "Immersive Shell" Data with a (Default) as a name. Now look for "Immersive Shell".
15. Right click on it then click properties.
16. Click security tab then click Add User. Add SYSTEM then apply.
17. Tick the Activate local box.
Restart.
Hope that helps.
EDIT: I edited the step number 14 for it to be clearer. I am glad that I was able to help out.
7 people found this reply helpful
·
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.