Windows 8.1 error code 80072F8F

Hi,

Ever since I installed Windows 8.1 I am unable to check for available updates or download from Microsoft download centre or install apps from windows store.

I have already tried the options of:

  •  changing Date/time,
  • restart install and update services,
  • run fix problems with windows updater,
  • run MSDT via Microsoft support and passkey provided

Appreciate much if anyone can provide me with a different solution please.

Thanks

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Niya,

 

If you receive Windows Update error 80072f8f while checking for updates, your computer's date and time might not be the same as the date and time for the online Windows Update service. Your computer and the service don't need to have an identical date and time, but if they vary too much, it will prevent you from checking for updates.

 

Do you have any third party security software installed on the computer?

 

We really appreciate your effort to resolve the issue. I suggest you to try the following steps and check if it helps.

 

Method 1: Synchronize your computer's clock with an Internet time server

 

When you synchronize your computer's clock with an Internet time server, the clock on your computer is updated to match the clock on the time server. This helps make sure that the clock on your computer is always accurate. Your computer's clock is typically synchronized with the Internet time server once a week but your computer must be connected to the Internet for the synchronization to occur.

 

  1. Press Windows key + X and select Control Panel.
  2. Click Clock, Language, and Region, and then click Date and Time.
  3. Click the Internet Time tab, and then click Change settings.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. Click Synchronize with an Internet time server, select a time server, and then click OK, and then click OK again.

 

Method 2:

 

If the issue persists, I suggest you to reset the Windows update components manually and check if it helps.

 

a. Press Windows key + X on the desktop screen of the computer.
b. Select Command Prompt (Admin)
c. On the open Command Prompt window copy and paste the commands (all at once).

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
pause

 

c. Exit the command prompt and check if it helps.

Method 3:

 

After resetting the Windows update components, you may try installing the updates one at a time in clean boot state and check.

 

A clean boot helps to verify if any third party application services or startup item is causing this issue.

 

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

Note: After you have finished the troubleshooting, refer to the section “How to reset the computer to start as usual after troubleshooting with clean boot” to boot the system in normal start up.

You can also refer to the following Microsoft article and check if it helps.

Why can't I find or install an app from the Windows Store?

 

http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

Troubleshoot problems with installing updates

http://windows.microsoft.com/en-au/windows/troubleshoot-problems-installing-updates#1TC=windows-8

Hope this helps. Please post back with the status of the issue and we will be glad to assist you further.

 

22 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am receiving exactly the same problems as above. I have tried every method described above but I am still getting the error code 80072F8F when I try to use Windows Update. Is there anything else I can do? as I can not install any of the new security updates if there are any after the Windows 8.1 update as I can't see them!

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Dear Karthik,

Thank you for your response. I had already tried Method 1 and it did not work. Also restarting install and update services didn't seem to help. 

I left the machine without trying other solutions for a week and the windows updates and store apps suddenly resumed on it's own and seems to be working fine now. I am really not sure how this error was fixed or why it resumed updating after a week. 

Thanks anyway for your response.

N

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Karthik,


I get this error (80072F8F) after installing the new KB 2919355 Windows 8.1 Update.

I tried the steps above, but no luck.

The time on my computer is correct. 

I have also uninstalled the the KB 2919355 update and the problem went away until I installed the update and then again I could not connect for updates.  I just did this today, so the update should be the most recent version of KB 2919355

Any ideas?


Thank you


2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Niya,

Glad to know that the issue has been resolved.

Please post back if the issue occurs again or any other issues with Windows and we will be glad to assist you further.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

First of all, refer to the link and check if all the pre-requisites are installed before installing
KB2919355.

Refer to the link to get the details on the pre-requirements:

http://support.microsoft.com/kb/2919355/en-us

If everything is in place, follow the steps to troubleshoot the issue:

Refer to the link to run DISM tool to fix inconsistencies on Windows:

Refer to the section “Use the inbox Deployment Image Servicing and Management (DISM) tool to fix corruption errors

http://support.microsoft.com/kb/947821/en-us
 

Note: This section, method, or task contains steps
that tell you how to modify the registry. However, serious problems
might occur if you modify the registry incorrectly. Therefore, make sure
that you follow these steps carefully. For added
protection, back up the registry before you modify it. Then, you can
restore the registry if a problem occurs. For more information about how
to back up and restore the registry, you can refer to the following
steps to back the registry files on the computer:


  • Press Windows+R keys to open the run box.
  • Type ‘regedit’ and press Enter from the keyboard.
  • Open the file option on the menu bar.
  • Click on Export and save the file with a name on the desktop.
  • If you want to restore the file, you can do so by double clicking the file that you have saved on the desktop.

Hope this helps.

Please post back if the issue persists and we will be glad to assist you further.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Karthik,

That does not seem to work for me.  I even tried using system restore to go back several months and try and try the DISM tool.  It seems to work and says it successfully fixed the errors, but then I get the same problems again once the KB2919355 and other more recent updates are installed.  Any other thoughts on what to check?

Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Workaround:

 

  1. Stop Windows Update service
  2. Go to C:\Windows\System32\wuaueng.dll
  3. Right click properties, Security Tab
  4. Click Advanced button >> Owner  tab, Select Edit
  5. Change Current Owner  to your own account, Click Apply >> OK
  6. Set Administrator or your own account to Full Control

 

  1. Click Ok then Rename wuaueng.dll,  replace the file with an old version of wuaueng.dll into the same directory (C:\Windows\System32\); you may look for the old copy on other PC or restore the previous version of wuaueng.dll on that pc.
  2. Restart Windows Update service
  3. Then Re-run Windows Update

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

I've had to resort to doing a system "refresh" and now I can now obtain MS Security Updates.  The problem now is the Tiles are updating on the desktop but alas, I can't launch anu of them that need to go out to the internet.  Hence, the  "Store" tile complains about "no internet connection" and of course I'm stuck on Windows 8.0.

Not really a show stopper but certainly annoying!  This is a software flaw pure and simple.  I have a Laptop of the same manufacturer that works just fine.  Contacting Microsoft was no help - they wanted to charge for "support" when the update pushed out in April 2014 is what broke the darn thing to begin with!

Come on Windows 9!

Please do a better job and LISTEN to your users/customers.

Mac 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is a system refresh the only way to correct this problem? I've searched all over the Internet and these forums for a solution and can't seem to find one. Super frustrating.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated August 1, 2020 Views 30,484 Applies to: