Error 0x80070002 - 0x20007 during update to Windows 10

During the upgrade of a Toshiba tablet ENCORE WT8-A-103 from Windows 8.1 (32 bit) to Windows 10 (32 bit) I get the following error message :
0x80070002 - 0x20007
The installation failed in SAFE_OS fase with an error during the INSTALL_DRIVERS operation [I translated the error message from Italian]

Someone have tips on how I can overcome the problem?
Thanks

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

 

Please upload and share with everyone fresh copies of your System and Application logs (two files) from your Event Viewer to your One Drive and post a link here. You can remove the earlier copies of the logs from your OneDrive.

 

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

 

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

 

Notes on using Windows Update:
http://www.gerryscomputertips.co.uk/WinUpdate1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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Here the requested files :

http://1drv.ms/1QzKHa8

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Unità disco       C:
Descrizione      Disco rigido locale
Compresso       No
File System       NTFS
Dimensione     52,19 GB (56.037.994.496 Byte)
Spazio libero   15,48 GB (16.620.347.392 Byte)
Nome volume TI31225900A  

 

Hard disk space required for Windows 10:

16 GB for 32-bit OS 20 GB for 64-bit OS

https://www.microsoft.com/en-gb/windows/windows-10-specifications

 

You are not being offered the Windows 10 because your computer fails to meet the minimum required free disk space. You should upgrade, if possible, to a larger hard drive if you wish to upgrade to Windows 10.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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I have removed unnecessary files and I brought the free space to 18 GB .

I then tried again to upgrade but the installation fails with the same error .

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During the upgrade of a Toshiba tablet ENCORE WT8-A-103 from Windows 8.1 (32 bit) to Windows 10 (32 bit) I get the following error message :
0x80070002 - 0x20007
The installation failed in SAFE_OS fase with an error during the INSTALL_DRIVERS operation [I translated the error message from Italian]

Someone have tips on how I can overcome the problem?
Thanks

Hi, 

Have exactly same problem with updating my Surface Pro 4 from Win10 version 1511 10586.873

Have you got through it?

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Last updated April 17, 2021 Views 2,031 Applies to: