Microsoft Precision Touchpad, not very precise

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. 

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. 

1. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. 


2. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. 

3. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. 

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. 

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

 

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Last updated October 8, 2019 Views 10,876 Applies to:

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Hi,

Using a precision touchpad
http://windows.microsoft.com/en-us/windows-8/touchpad


You need to check with Dell Support, their on-line documentation and drivers, and check in
their forums where there will be others using similar models. Check for newer drivers. As OEM
Dell is responsible for the proper operation of both the hardware and Windows.

Dell Support
http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more
http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums
http://en.community.dell.com/forums/

Dell PC Diagnostics
http://www.dell.com/support/Diagnostics/us/en/19/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.




Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi,

Using a precision touchpad
http://windows.microsoft.com/en-us/windows-8/touchpad


You need to check with Dell Support, their on-line documentation and drivers, and check in
their forums where there will be others using similar models. Check for newer drivers. As OEM
Dell is responsible for the proper operation of both the hardware and Windows.

Dell Support
http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more
http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums
http://en.community.dell.com/forums/

Dell PC Diagnostics
http://www.dell.com/support/Diagnostics/us/en/19/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.




Man, I swear. Asking a question on the Microsoft forums is like throwing flour into the wind. It's just going to get blow off to somewhere else. 

No one here cares about solving problems. They just want pass the buck and hopefully score a few MVP points.

Thanks for nothing. I'll stick to the other communities for real help. 

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Hi,

You are asking a good question however in the wrong place, check at Dell as I suggested. We
don't have your model computer with that particular touchpad. Dell builds the hardware and
employs the precision touchpad specs as they wish.

Rob - SpiritX

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I ordered a Dell MS Signature Edition Laptop from the Microsoft store. A laptop that uses Microsoft drivers for it's touchpad hardware. It's my understanding that these are the only Drivers available for this hardware. 

I thought that Microsoft would be interested in customer feedback about a Laptop purchased from Microsoft that uses Microsoft drivers. So I decided to post my feedback here as well as on other community forums.

It feels pretty crappy when you take the time to post to what's supposed to be a helpful community (run by the company who sold you a product that uses the operating system and drivers of that company) just to be told to read a manual or go someone else. 

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Hi,

The hardware was built by Dell and the drivers were provided by Dell and probably customized.
As OEM is absolutely responsible for the proper operation of both the hardware and Windows.
So regardless of the cause it is theirs to resolve. And there may be something wrong that requires
repair or replacement. You have a full warranty and should use it.

Please ask Dell.

Rob - SpiritX




Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Microsoft provides a options panel for precision touchpads, but Microsoft did not build your touchpad nor the software drivers that control it.  I looked up who did build it, and it was built by the Synaptics corporation on behalf of the Dell hardware vendor.  Since Dell packaged it, they will provide support for these issues.

Shawn "Cmdr" Keene | Microsoft MVP - Windows Insider | CmdrKeene.com | tweet me: @LtCmdrKeene
Microsoft MVPs are independent experts offering real-world answers. Learn more at mvp.microsoft.com.

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Shawn is correct. Microsoft only created the specification and not the hardware or drivers.

Rob - SpiritX
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I urge you MVP's to read this thread on the Dell community forums. (Specifically around pages 6-8)

http://en.community.dell.com/support-forums/laptop/f/3518/t/19616659?pi239031352=8#20760800

Also read this AMA on Reddit to one of the Precision Touch Pad developers. 

http://www.reddit.com/r/windows/comments/1hky29/precision_touchpads_the_future_of_touchpads_on/

Also this follow up comment by the same MS PTP developer.

"Dell's correct that there's nothing they can do for this - it's entirely on our end. While I'm not working on PTPs this release, I've forwarded your feedback to the current owners."


So as an end user it still appears that this is a MS problem and not a Dell problem as you so hastily put the blame on. 

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Hi,

As OEM Dell is responsible for the proper operation of both the hardware and Windows.
So regardless of the cause it is Dell's to resolve. And that is true even if they are not the
originator of any device, software, or Windows. And you are assuming that such an issue
is the controlling software when it may be the hardware.

Contact Microsoft direct for more :

Call Microsoft Customer Service direct - 1-800-642-7676 - hours 5 AM
til 9 PM PST time (USA) - Saturday and Sunday, 6:00 AM – 3:00 PM
PST time (USA). In Canada, call (877)568-2495.

Contact Microsoft Customer Service
http://support.microsoft.com/kb/295539

Microsoft Support - Contact Us
http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Phone Numbers for Microsoft Technical Support
http://support.microsoft.com/kb/319726/en-us

Microsoft - Contact Us by Email
http://support.microsoft.com/contactus/cu_sc_selector_email?ws=support%2csupport

Windows 8.1 Solution Center - there are options and a "Get live help"
http://support.microsoft.com/find-solutions/windows/windows-8-1/

Windows 8 Solution Center - there are options and a "Get live help"
http://support.microsoft.com/gp/windows-8

Microsoft Solution Centers - Select Product
http://support.microsoft.com/select/?target=hub

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Dell builds using Microsoft's platform.  Even if the platform they code on has an issue, Dell built on top of it, it has a problem, and then they sold it to you.  You need to contact the person you gave your money to (Dell) for resolution.
Shawn "Cmdr" Keene | Microsoft MVP - Windows Insider | CmdrKeene.com | tweet me: @LtCmdrKeene
Microsoft MVPs are independent experts offering real-world answers. Learn more at mvp.microsoft.com.

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