Windows 8.1 update failed , reverted back to Windows 8 and is stuck in Automatic Repair loop

Computer won't start after windows 8.1 update failed. It started saying that the computer was being reverted to windows 8. Now It says that Automatic Repair couldn't repair your PC

Computer won't refresh either. 

 

Hi Juliana,

 

This could be due to the incorrect/incompatible device drivers installed on the computer. I would like to know if you have Windows 8 installation DVD or media with you.

 

If not, then you may have to create one. To create a Windows 8 installation media you need to use another PC running Windows 8, or Windows 7, and it must have the same architecture (32 or 64-bit) as this PC. You'll also need your Windows 8 product key.

 

Once you have your product key and a PC running Windows 8 or Windows 7, you need to run the Windows 8 Upgrade Assistant on this PC and then select the option to create media. You may create either a USB flash drive or DVD. You can download Windows 8 Upgrade Assistant from this link:

 

Windows 8 Upgrade Assistant

 

After creating the Windows 8 installation media, let’s run the Automatic Repair from the media and check if that helps. Please follow these methods:

 

Method 1: Perform an Automatic Repair of Windows 8 using the installation media.

 

a)       Contact the computer manufacturer to change the boot order of the computer. You will have to change the boot device to CD/DVD or USB drive and then boot from the Windows 8 installation media.

b)       In the “Windows Setup” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “Next”.

c)       Click on “Repair your computer” from the lower left corner.

d)       From the “Choose an option screen”, click on “Troubleshoot”.

e)       Click “Advanced Options” in the “Troubleshoot” screen.

f)        In the “Advanced Options” screen, click “Automatic Repair”.

g)       Follow the on-screen instructions to complete the Automatic Repair.

 

Now, check if that resolves the issue. If you are still unable to run the Automatic Repair, then perform a System Restore and check the status.

 

Method 2: Perform a System restore and check.

 

To perform a System Restore, follow these instructions and check:

 

a)       You will have to change the boot device to CD/DVD drive and then boot from the Windows 8 installation disk.

b)       In the “Windows Setup” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “Next”.

c)       Click on “Repair your computer” from the lower left corner.

d)       From the “Choose an option screen”, click on “Troubleshoot”.

e)       Click “Advanced Options” in the “Troubleshoot” screen.

f)        In the “Advanced Options” screen, select “System Restore”.

g)       Follow the on screen instructions to restore the computer to an earlier state when the computer was working fine.

 

Please get back to us with the result. We’ll be glad to assist you further with Windows 8.1 installation.

Regards,
Rajesh Govind - Microsoft Support Engineer

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Computer won't start after windows 8.1 update failed. It started saying that the computer was being reverted to windows 8. Now It says that Automatic Repair couldn't repair your PC

Computer won't refresh either. 



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It might be that your image drive got corrupted. See if you can call the pc manufacturer and purchase recovery disks.


Good Luck

J. S.

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Last updated February 21, 2018 Views 461 Applies to: