Windows 8.1 Professional - Multiple random BSoD

Hi,

I have had multiple BSoD on my computer for the past one week.

Each time, there is a different error code.

Here are the codes that I have noticed:

- MULTIPLE_IRP_COMPLETE_REQUESTS

- DRIVER_IRQL_NOT_LESS_OR_EQUAL (Wdf01000.sys)

Can anyone please help me fix this issue?

It's affecting my work a lot.

Here are the minidumps and memory.dmp files for today's crashes

http://1drv.ms/1gbMX7H

Thank you.

 

Question Info


Last updated February 21, 2018 Views 641 Applies to:
Answer

Hi,

MULTIPLE_IRP_COMPLETE_REQUESTS (44)

This indicates that a driver has tried to request an IRP be completed that is already complete.

2: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffd001`1bde9998 fffff800`e9e03a03 : 00000000`00000044 ffffe000`9cf3cb80 00000000`00000f8e 00000000`00000000 : nt!KeBugCheckEx
ffffd001`1bde99a0 fffff801`07acf8fc : 00000000`00000000 ffffd001`1bdc0102 ffffe000`97415020 00000000`00000000 : nt!CcTestControl+0x2b7b7
ffffd001`1bde9ab0 fffff801`07ad500d : 00001fff`68beafd8 fffff801`00000000 00001fff`00000000 fffff801`078a3ec9 : Wdf01000!FxRequest::CompleteInternal+0x23c
ffffd001`1bde9b70 fffff801`078a2ce5 : ffffe000`99858cd0 ffffe000`97415020 00001fff`68beafd8 ffffe000`99858c01 : Wdf01000!imp_WdfRequestCompleteWithInformation+0x9d
ffffd001`1bde9bd0 fffff801`078a2dd5 : ffffe000`974151c0 00000000`00000000 ffffe000`99858cd0 00000000`00000000 : ser2at64+0x7ce5
ffffd001`1bde9c00 fffff801`078a2909 : 00000000`00000004 00000000`00000000 ffffe000`998eafb8 00000000`00000000 : ser2at64+0x7dd5
ffffd001`1bde9c50 fffff801`07ad652e : ffff890e`0f983595 00000000`00000000 ffffc000`0c734e08 fffff800`e9cd4240 : ser2at64+0x7909
ffffd001`1bde9cb0 fffff800`e9cd0810 : ffffd001`1bde9e00 ffffd001`1bde9e00 ffffe000`998eaef8 ffffd001`1bdc0f45 : Wdf01000!FxTimer::_FxTimerDpcThunk+0xae
ffffd001`1bde9d00 fffff800`e9dce0d5 : 00000000`00000000 ffffd001`1bdc0180 ffffe000`96a00300 00000000`01383648 : nt!KeRemoveQueueEx+0x3b80
ffffd001`1bde9fb0 fffff800`e9dcded9 : 00000000`0224fc00 00000000`00000000 00000000`779c1f30 00000000`0224fbf8 : nt!KeSynchronizeExecution+0x24e5 (TrapFrame @ ffffd001`1bde9e70)
ffffd001`380a4ac0 fffff800`e9dd0145 : 00000000`00000000 fffff800`e9dcc887 ffffe000`9ce8d080 00000000`00004501 : nt!KeSynchronizeExecution+0x22e9
ffffd001`380a4af0 fffff800`e9dcc887 : ffffe000`9ce8d080 00000000`00004501 00000000`7797e8b0 00000000`0224f380 : nt!KeSynchronizeExecution+0x4555
ffffd001`380a4b00 00000000`773c2a7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSynchronizeExecution+0xc97 (TrapFrame @ ffffd001`380a4b00)
00000000`0224f2f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773c2a7b

^^ It appears that ser2at64.sys (ATEN USB to Serial device driver) is the responsible driver.

2: kd> lmvm ser2at64
start             end                 module name
fffff801`0789b000 fffff801`078bb000   ser2at64   (no symbols)           
    Loaded symbol image file: ser2at64.sys
    Image path: \SystemRoot\system32\DRIVERS\ser2at64.sys
    Image name: ser2at64.sys
    Timestamp:        Thu Oct 15 05:13:42 2009

^^ Dated from 2009, not too surprising given the device driver is too old to function with Windows 8.1.

Unsure as to where you'd find an update if any, maybe here - http://www.aten.com/download/download_dv.php

If you cannot find an update, you'll need to uninstall this software + remove the device itself.

Regards,

Patrick

Debugger/Reverse Engineer.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.