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Windows 8.1 Professional - Multiple random BSoD

Patrick Teoh asked on

Hi,

I have had multiple BSoD on my computer for the past one week.

Each time, there is a different error code.

Here are the codes that I have noticed:

- MULTIPLE_IRP_COMPLETE_REQUESTS

- DRIVER_IRQL_NOT_LESS_OR_EQUAL (Wdf01000.sys)

Can anyone please help me fix this issue?

It's affecting my work a lot.

Here are the minidumps and memory.dmp files for today's crashes

http://1drv.ms/1gbMX7H

Thank you.

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Patrick Barker replied on

Hi,

MULTIPLE_IRP_COMPLETE_REQUESTS (44)

This indicates that a driver has tried to request an IRP be completed that is already complete.

2: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffd001`1bde9998 fffff800`e9e03a03 : 00000000`00000044 ffffe000`9cf3cb80 00000000`00000f8e 00000000`00000000 : nt!KeBugCheckEx
ffffd001`1bde99a0 fffff801`07acf8fc : 00000000`00000000 ffffd001`1bdc0102 ffffe000`97415020 00000000`00000000 : nt!CcTestControl+0x2b7b7
ffffd001`1bde9ab0 fffff801`07ad500d : 00001fff`68beafd8 fffff801`00000000 00001fff`00000000 fffff801`078a3ec9 : Wdf01000!FxRequest::CompleteInternal+0x23c
ffffd001`1bde9b70 fffff801`078a2ce5 : ffffe000`99858cd0 ffffe000`97415020 00001fff`68beafd8 ffffe000`99858c01 : Wdf01000!imp_WdfRequestCompleteWithInformation+0x9d
ffffd001`1bde9bd0 fffff801`078a2dd5 : ffffe000`974151c0 00000000`00000000 ffffe000`99858cd0 00000000`00000000 : ser2at64+0x7ce5
ffffd001`1bde9c00 fffff801`078a2909 : 00000000`00000004 00000000`00000000 ffffe000`998eafb8 00000000`00000000 : ser2at64+0x7dd5
ffffd001`1bde9c50 fffff801`07ad652e : ffff890e`0f983595 00000000`00000000 ffffc000`0c734e08 fffff800`e9cd4240 : ser2at64+0x7909
ffffd001`1bde9cb0 fffff800`e9cd0810 : ffffd001`1bde9e00 ffffd001`1bde9e00 ffffe000`998eaef8 ffffd001`1bdc0f45 : Wdf01000!FxTimer::_FxTimerDpcThunk+0xae
ffffd001`1bde9d00 fffff800`e9dce0d5 : 00000000`00000000 ffffd001`1bdc0180 ffffe000`96a00300 00000000`01383648 : nt!KeRemoveQueueEx+0x3b80
ffffd001`1bde9fb0 fffff800`e9dcded9 : 00000000`0224fc00 00000000`00000000 00000000`779c1f30 00000000`0224fbf8 : nt!KeSynchronizeExecution+0x24e5 (TrapFrame @ ffffd001`1bde9e70)
ffffd001`380a4ac0 fffff800`e9dd0145 : 00000000`00000000 fffff800`e9dcc887 ffffe000`9ce8d080 00000000`00004501 : nt!KeSynchronizeExecution+0x22e9
ffffd001`380a4af0 fffff800`e9dcc887 : ffffe000`9ce8d080 00000000`00004501 00000000`7797e8b0 00000000`0224f380 : nt!KeSynchronizeExecution+0x4555
ffffd001`380a4b00 00000000`773c2a7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSynchronizeExecution+0xc97 (TrapFrame @ ffffd001`380a4b00)
00000000`0224f2f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773c2a7b

^^ It appears that ser2at64.sys (ATEN USB to Serial device driver) is the responsible driver.

2: kd> lmvm ser2at64
start             end                 module name
fffff801`0789b000 fffff801`078bb000   ser2at64   (no symbols)           
    Loaded symbol image file: ser2at64.sys
    Image path: \SystemRoot\system32\DRIVERS\ser2at64.sys
    Image name: ser2at64.sys
    Timestamp:        Thu Oct 15 05:13:42 2009

^^ Dated from 2009, not too surprising given the device driver is too old to function with Windows 8.1.

Unsure as to where you'd find an update if any, maybe here - http://www.aten.com/download/download_dv.php

If you cannot find an update, you'll need to uninstall this software + remove the device itself.

Regards,

Patrick

Debugger/Reverse Engineer.
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