Windows 8.1 - Driver_Power_State_Failure

I have a brand new HP Envy 17 laptop.  Every time I try a Restart and sometimes on a Shutdown it gives a Driver_Power_State_Failure error.  Please

help as this laptop is only a week old.  Problem seemed to start after update from Windows 8 (came on PC) to 8.1.


Here is the link to my SkyDrive with the mini dumps: https://skydrive.live.com/redir?resid=85B253052318A8DB%21801


Here is system info:


OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name DLG-HPLAPTOP
System Manufacturer Hewlett-Packard
System Model HP ENVY 17 Notebook PC
System Type x64-based PC
System SKU E0K86UA#ABA
Processor Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.35, 10/3/2013
SMBIOS Version 2.7
Embedded Controller Version 147.73
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.16408"
User Name DLG-HPLAPTOP\Darrell
Time Zone Central Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 5.51 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 13.4 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes


Thanks in advance for any help!!!


Darrell

Answer
Answer
Rather than deleting it, let's rename it. Before doing so, let's create a restore point just in case - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

After doing so, navigate to C:\Windows\System32\Drivers and rename npf.sys to npf.old and then restart.

Regards,

Patrick
Debugger/Reverse Engineer.

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Answer
Answer
Darrell, we have a driver dated from 2010 that may be causing conflicts:

npf.sys - Fri Jun 25 12:50:58 2010

^^ NetGroup Packet Filter Driver, part of the WinPcap packet capture library

Please remove WinPcap ASAP for troubleshooting purposes.

Regards,

Patrick
Debugger/Reverse Engineer.

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Last updated March 3, 2020 Views 6,555 Applies to: