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WIndows 8.1 BSOD caused by KERNEL_DATA_INPAGE_ERROR

SnakeEy3 asked on
My laptop is over a year old. I sometimes get BOSD once in while, but lately it happened 3-4 times a week. The BOSD stated that the problem is due to  KERNEL_DATA_INPAGE_ERROR. I tried to look further into the problem, and I tried to use the WinDbg to figure out what is the problem, and WinDbg tell me that the problem is due to this ntoskrnl.exe. Here is the minidump file http://sdrv.ms/1c8kj1Q that I uploaded to skydrive. Please help! Much Appreciate! 
My laptop configuration:
*Asus Model K55A
-Windows 8.1 Pro (x64)
Intel i5-3210M CPU @2.50GHz  2.50Ghz
RAM 4.0GB (3.89GB usable) 
500GB of HD ( Hitachi)



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Patrick Barker replied on

I can see you still have some Asus software installed, such as the - LENOVO ATK Hotkey ATK0101 ACPI UTILITY. Remove ASAP, please.

If you're still BSOD'ing after that, I'd like to run diagnostics on your hard disk. Start with a chkdsk (paste log afterwards) and then Seatools:

Chkdsk:
There are various ways to run Chkdsk~


Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:


    Open the "Computer" window
    Right-click on the drive in question
    Select the "Tools" tab
    In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

http://www.seagate.com/support/downloads/seatools/

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.

Regards,

Patrick
Debugger/Reverse Engineer.
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Patrick Barker replied on
Hi,

All of the attached DMP files are of the KERNEL_DATA_INPAGE_ERROR (7a) bug check.

This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.

BugCheck 7A, {4, 0, ffffe00000ab86b0, 7ffcd25c2330}

The 2nd parameter of the bug check = ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

With this said, likely a driver causing corruption as opposed to a faulty HDD and or controller.

-------------


1. You have various troublesome Asus software installed, such as AiCharger (Asus Charger), etc. Please uninstall any and all Asus software.

2. Remove and replace AVG with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

AVG removal - http://www.avg.com/us-en/utilities

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

3. ISODrv64.sys is listed and loaded which is the ISO CD-ROM Device Driver - ISODrive. Please uninstall ASAP.

4. What are you using TuneUpUtilities for? If you're using it to registry clean, please stop ASAP.

Regards,

Patrick
Debugger/Reverse Engineer.
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