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Shutdown BSOD: Driver Power State Failure (Windows 8.1 Pro 64-bit)

Estheim asked on

Hi there, sometimes my notebook can't shutdown properly and show BSOD screen few minutes later.

Dunno what to do. Hope someone can help.

dumpfiles: https://onedrive.live.com/redir?resid=5AC1A591A554CD1E!638&authkey=!AHx-l3SLKSErvqQ&ithint=file%2c.zip

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Patrick Barker replied on

Hi,


All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

If we run an !irp on the 4th parameter of the bug check (blocked IRP address), we get the following:


>[ 16, 2]   0 e1 ffffe00002f2c790 00000000 fffff802787370e0-ffffe00002d02120 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\BthMtpEnum.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BthMtpEnum.sys
*** ERROR: Module load completed but symbols could not be loaded for BthMtpEnum.sys
 \Driver\BthMtpEnum    nt!PopRequestCompletion


^^ BthMtpEnum.sys = Microsoft Bluetooth Media Transfer Protocol (MTP) Bus Enumerator (system driver) - Not the true cause, we'll need to do some detective work.


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1. AODDriver2.sys is listed and loaded in your modules list which is AMD Overdrive; also in EasyTune6 for Gigabyte motherboard. Known BSOD issues in Win7 & 8.

Please uninstall either software ASAP! If you cannot find either software to uninstall, or it's not installed, please navigate to the following filepath:

C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys

and rename AODDriver2.sys to AODDriver.2old and then Restart.

2. Remove and replace AVG with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's very likely causing conflicts:

AVG removal - http://www.avg.com/us-en/utilities

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

3. Uninstall Diskeeper.

4. WinRing0x64.sys - Sat Jul 26 09:29:37 2008

^^ Many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc). Uninstall any listed ASAP.

5. AiCharger.sys is listed and loaded in the modules list which is the Ai Charger driver. It's included in many Asus bloatware, which you appear to have installed. Please go ahead and uninstall any and all Asus software as it's unnecessary bloatware.

Regards,

Patrick

Debugger/Reverse Engineer.
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