I'm having some issues with my new laptop which is running Windows 8.1 PRO. Sometimes, when i try to turn it off, it simply appear a bluescreen with the code of IRQL_NOT_LESS_OR_EQUAL. When i run the bluescreen viewer it shows me what you can see in the image

it always happens when i try to turn it off randomly times. like now, i've been with my computer since i reainstalled the system from two weeks an it happened three time. it sucks because when a bluescreen appears, the computer restarts, and i am trying to turn it off.


It's no problem.

All of the attached DMP files are of the IRQL_NOT_LESS_OR_EQUAL (a) bug check.

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

2: kd> k
Child-SP          RetAddr           Call Site
ffffd000`23536078 fffff802`047d6ae9 nt!KeBugCheckEx
ffffd000`23536080 fffff802`047d533a nt!KiBugCheckDispatch+0x69
ffffd000`235361c0 fffff802`0474660c nt!KiPageFault+0x23a
ffffd000`23536350 fffff801`0d8e76ef nt!KeAcquireSpinLockRaiseToDpc+0x1c
ffffd000`23536380 fffff802`047441e2 HIDCLASS!HidpCancelReadIrp+0x83
ffffd000`235363d0 fffff801`0d6a4cd7 nt!IoCancelIrp+0x6a
ffffd000`23536410 fffff801`0a6d4b00 kbdhid!KbdHid_Close+0xcb
ffffd000`23536480 fffff801`0a6d0a18 Wdf01000!FxPkgGeneral::Dispatch+0x5d1
ffffd000`23536590 fffff801`0dad6b25 Wdf01000!FxDevice::DispatchWithLock+0x7d8
ffffd000`23536670 fffff801`0dacee3a kbdclass!KbdEnableDisablePort+0xf5
ffffd000`23536700 fffff802`04a698cc kbdclass!KeyboardClassClose+0xca
ffffd000`23536770 fffff802`04a8b014 nt!IopDeleteFile+0x128
ffffd000`235367f0 fffff802`046dda7f nt!ObpRemoveObjectRoutine+0x64
ffffd000`23536850 fffff960`00332342 nt!ObfDereferenceObject+0x8f
ffffd000`23536890 fffff960`003f70b2 win32k!CloseDevice+0x82
ffffd000`235368d0 fffff960`001af5d3 win32k!ProcessDeviceChanges+0x202
ffffd000`23536980 fffff960`00253537 win32k!RawInputThread+0x7d3
ffffd000`23536aa0 fffff960`001abcbe win32k!xxxCreateSystemThreads+0x57
ffffd000`23536ad0 fffff802`047d67b3 win32k!NtUserCallNoParam+0x2e
ffffd000`23536b00 00007ffe`4734161a nt!KiSystemServiceCopyEnd+0x13
000000d7`12e4fab8 00000000`00000000 0x00007ffe`4734161a


^^ The cause of the crash is consistently HIDCLASS.sys which is the Hid Class Library system driver (not the true cause).

aPs2Kb2Hid.sys is listed and loaded which is a Dritek System Inc. PS/2 KB to HID Device driver. If anything, this is very likely the cause of the crashes. I would check for an update to whatever this device driver is, or uninstall the software and remove the device ASAP.



Debugger/Reverse Engineer.

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Question Info

Last updated February 21, 2018 Views 406 Applies to: