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I need help : systematic BSOD on my computeur

quentinbouvier asked on

Hello there,

I have bought six monthes ago a new computeur which runs on Windows 8.1 right now.

I have encountered a lot of BSODs so i thought it was coming from the drivers of my external soundcard (presonus audiobox).

I entierely cleared up my hard disc, but i got other BSOD while my PC had nothing running on but Skype and video games.

I basically cannot run a video game or use Skype without a good probability to see my computeur crashing. It cannot be something external since i have cleant up my computeur (completely deleting my files and reseting it to its factory state) and the problem is still there.

Here are the captions of the dmp files from the last crashes :

052114-26656-01.dmp 21/05/2014 21:00:46 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff801`4c8d7dec 00000000`00000000 ffffffff`ffffffff ntoskrnl.exe ntoskrnl.exe+153fa0     x64 ntoskrnl.exe+153fa0     C:\WINDOWS\Minidump\052114-26656-01.dmp 4 15 9600 302 232 21/05/2014 21:01:50 

051014-20984-01.dmp 10/05/2014

11:39:19 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff801`c931b8cf ffffd001`34f32578 ffffd001`34f31d80 Ntfs.sys Ntfs.sys+be7a9     x64 ntoskrnl.exe+998cf     C:\WINDOWS\Minidump\051014-20984-01.dmp 4 15 9600 292 984 10/05/2014 11:40:34 

051014-23359-01.dmp 10/05/2014 11:32:22 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`00193936 ffffd001`5c9b4060 00000000`00000000 win32k.sys win32k.sys+16936     x64 ntoskrnl.exe+153fa0     C:\WINDOWS\Minidump\051014-23359-01.dmp 4 15 9600 292 312 10/05/2014 11:33:12 

051014-18953-01.dmp 10/05/2014

11:11:08 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`002fc846 ffffd000`2851af30 00000000`00000000 win32k.sys win32k.sys+160846     x64 ntoskrnl.exe+153fa0     C:\WINDOWS\Minidump\051014-18953-01.dmp 4 15 9600 294 424 10/05/2014 11:11:57 

050714-50671-01.dmp 07/05/2014 11:14:20 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff802`ca7d2c29 00000000`00000000 ffffffff`ffffffff athw8x.sys athw8x.sys+124da1     x64 ntoskrnl.exe+153fa0     C:\WINDOWS\Minidump\050714-50671-01.dmp 4 15 9600 300 376 07/05/2014 11:15:51 

042714-31187-01.dmp 27/04/2014 21:19:16 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`50af9d3e 00000000`00000000 ffffffff`ffffffff Wdf01000.sys Wdf01000.sys+6d3e     x64 ntoskrnl.exe+153fa0     C:\WINDOWS\Minidump\042714-31187-01.dmp 4 15 9600 299 608 27/04/2014 21:20:40 

I would really appreciate your help on this considering i haven't done anything else but to install official softwares that are supposed to work. Plus I am a teacher who uses Skype on a daily basis and since these BSODs i can no longer communicate via Skype wich is very annoying.

Thank you for your help

Quentin

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Patrick Barker replied on

At this point, it's certainly a faulty video card, and/or motherboard. Verifier is failing to flag a driver, and Memtest passes, yet it still has issues with DirectX, and things such as DirectComposition.

Regards,

Patrick

Debugger/Reverse Engineer.
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