Question
656 views

error CACHE_MANAGER ntoskrnl.exe+14dca0

Hector HugoArellano Lara asked on

I have installed windows 8.1 x64

ssd kingston 120 gb

motherboard 6a-990fxa ud7

ram: corsair platinum 16 gb

cpu: fx 8350

video card: gigabyte hd6850

and i have unexpected reboots, i tested the memory and no errors found, i have the latest drivers

if somebody can help me

thanks in advance

the dmp files:

https://onedrive.live.com/redir?resid=3C4FF89E1E0D1B23!184&authkey=!AGocyPMNS55hcVE&ithint=file%2c.rar

2 people had this question

Abuse history


The answered status icon Answer
Patrick Barker replied on

Hi,

The attached DMP file is of the CACHE_MANAGER (34) bug check.

This indicates that a problem occurred in the file system's cache manager.

One possible cause of this bug check is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.

------------------

1. AODDriver2.sys is listed and loaded in your modules list which is AMD Overdrive; also in EasyTune6 for Gigabyte motherboard. Known BSOD issues in Win7 & 8.


Please uninstall either software ASAP! If you cannot find either software to uninstall, or it's not installed, please navigate to the following filepath:

C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys

and rename AODDriver2.sys to AODDriver.2old

and then Restart.

2. Uninstall AnyDVD.

3. ESET may be causing file system conflicts, so please remove and replace it with Windows Defender for temporary troubleshooting purposes:

ESET removal - http://kb.eset.com/esetkb/index?page=content&id=SOLN2788


Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

4. sptd.sys is listed and loaded in your modules list; SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win 7 and 8). Please remove it ASAP with the uninstaller tool - http://www.duplexsecure.com/en/downloads

5. Uninstall TuneUpUtilities, stop cleaning the registry as well in general if this is what you were using the software for.

Regards,

Patrick

Debugger/Reverse Engineer.
1 person found this helpful

Abuse history


The answered status icon Answer
Patrick Barker replied on

ESET was flagged as the culprit, please remove as I advised.

Also, be sure to uninstall sptd as well as I advised.

ASAP = As soon as possible, it's not a software :o)

Regards,

Patrick

Debugger/Reverse Engineer.
1 person found this helpful

Abuse history


progress