1. What is the make and model of the computer?
2. What are the hardware specifications of the computer?
3. Have you installed any third party security software on the computer?
4. Are all the drivers updated?
5. Have you made any recent changes on the computer?
6. Have you connected any external devices to the computer?
1. HP Pavilion dv6
2. Intel Core i7-2630QM CPU @ 2.00GHz
4. Not sure
5. Installed win 8.1 pro