Question

Q: Driver Power State Failure problem

Hi,
I have had a problem with my window 8.1. When i sleep or shutdown my lappy, it just turn off the display, but the power button still on with the light. It take about 5 min and then show a blue screen with the text error "Driver_Power_State_Failure".
Here're the dump and sys info files:
http://sdrv.ms/1j6UC9u
http://sdrv.ms/1dv2Yp2
http://sdrv.ms/1j6UJla 

Answer

A:

Hi,

All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

By default, the dumps are faulting pci.sys or ntkrnlmp which is not the true cause. If we run an !irp on the 4th parameter of the bug check (blocked IRP address), we get the following:

>[ 16, 2]   0 e1 ffffe00001e08050 00000000 fffff80191370054-ffffe000025a5b00 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\Rt630x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt630x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
 \Driver\RTL8168    nt!PopSystemIrpCompletion

^^ Rt630x64.sys is the Realtek PCI/PCIe Adapters driver.

First off, visit HP's website and be 100% sure all of your network drivers are up to date - http://www8.hp.com/us/en/support.html

If not listed on HP's website, check Realtek instead - http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=7&PFid=10&Level=3&Conn=2

------------------

Do note that this can also be caused by Avira causing NETBIOS conflicts, so please remove and replace Avira with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

Avira removal - http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/88

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick
Debugger/Reverse Engineer.

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Views: 265 Last updated: February 21, 2018 Applies to: