Computer crashed with IRQL_GT_ZERO_AT_SYSTEM_SERVICE

While I was editing a video in VideoPad Video Editor, my computer crashed with the error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE

I don't know if it was because I was editing videos from the SD card or what. The memory dump files that Windows created are below.

Question Info

Last updated June 10, 2018 Views 158 Applies to:


The attached DMP file is of the IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a) bug check.

This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

-- FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_audiodg.exe_Wdf01000!imp_WdfCommonBufferCreateWithConfig+53

^^ Right, so what's occurring here is audiodg.exe from a Wdf01000.sys routine is returning to user-mode when the IRQL is still above 0.

0x4A's with audiodg.exe faults are generally pretty well known to be cause when a specific driver is present on the system, and it indeed is on yours:

1: kd> lmvm stdriverx64
start             end                 module name
fffff800`029b4000 fffff800`029bf000   stdriverx64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\stdriverx64.sys
    Image name: stdriverx64.sys
    Timestamp:        Mon Jun 24 01:59:04 2013 (51C7E028)

^^SoundTap filter driver, problematic software. Uninstall ASAP.



Debugger/Reverse Engineer.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.