Computer crashed with IRQL_GT_ZERO_AT_SYSTEM_SERVICE

While I was editing a video in VideoPad Video Editor, my computer crashed with the error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE

I don't know if it was because I was editing videos from the SD card or what. The memory dump files that Windows created are below.

http://1drv.ms/1eTIOEH

 

Question Info


Last updated June 10, 2018 Views 161 Applies to:
Answer

Hi,

The attached DMP file is of the IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a) bug check.

This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

-- FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_audiodg.exe_Wdf01000!imp_WdfCommonBufferCreateWithConfig+53

^^ Right, so what's occurring here is audiodg.exe from a Wdf01000.sys routine is returning to user-mode when the IRQL is still above 0.

0x4A's with audiodg.exe faults are generally pretty well known to be cause when a specific driver is present on the system, and it indeed is on yours:

1: kd> lmvm stdriverx64
start             end                 module name
fffff800`029b4000 fffff800`029bf000   stdriverx64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\stdriverx64.sys
    Image name: stdriverx64.sys
    Timestamp:        Mon Jun 24 01:59:04 2013 (51C7E028)

^^SoundTap filter driver, problematic software. Uninstall ASAP.

Regards,

Patrick

Debugger/Reverse Engineer.

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