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BSOD driver power state failure Windows 8.1 caused by ntoskrnl.exe

Iguinho Oliveira asked on

Hello everyone, my notebook had the BSOD problem, caused by ntoskrnl.exe

Here's the two latest dmp files:

https://onedrive.live.com/redir?resid=7597BF864E371256!694&authkey=!AJYGo77Hj8kv1Qk&ithint=file%2c.zip

https://onedrive.live.com/redir?resid=7597BF864E371256!695&authkey=!AOpmKOlAUwKv_Os&ithint=file%2c.zip

Those were 2 of the 16 times it happened.

Please, anyone help me!

Thanks,
Iguinho

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Patrick Barker replied on

Hi Iguinho,

All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

BugCheck 9F, {3, ffffe00099650060, ffffd000343a2930, ffffe0009654b010}

>[ 16, 2]   0 e1 ffffe0009a5bc050 00000000 fffff8014db202d8-ffffe000991cc010 Success Error Cancel pending
           \Driver\RSUSBVSTOR    nt!PopRequestCompletion

The problematic driver here is RtsUVStor.sys which is the Realtek Semiconductor Corp USB Mass Storage driver.

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1. Ensure all of your USB drivers are up to date via the manufacturers website.

2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

Regards,

Patrick

Debugger/Reverse Engineer.
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