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Blue screen of death and reported nonexistent solution

Tzon asked on

I got this blue screen of death just a few minutes ago and when I searched the web I found nothing about it. Is seems strange to me, that's why I'm reporting it. You can see more details at the following image.



Is there an easy way to detect the problem using the error code? At least, to get an idea of the faulty module.


Also, another problem, which must be a bug, is that all error reports about Windows not shutting down properly appear to have a solution while they don't! When clicking on "view solution" a blank page is displayed with the message "The solution could not be downloaded. Most likely causes: (...) make sure your computer is connected to the internet (...)". This has happened again with other errors and is not a random thing. There are no connectivity problems.


Thanks in advance


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Patrick Barker replied on

Thanks John!

The attached DMP file is of the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) bug check.

This indicates that a system thread generated an exception which the error handler did not catch.

BugCheck 1000007E, {ffffffffc0000005, 0, ffffd000207c5ff8, ffffd000207c5800}

The 1st parameter of the bug check is 0xc0000005 which indicates that an access violation occurred. Evidently, it was caused by atikmdag.sys:

STACK_TEXT: 
ffffd000`207c6238 fffff800`021e10c1 : 00000000`00000055 ffffe000`002a7000 ffffe000`00365000 00000000`00000000 : 0x0
ffffd000`207c6240 00000000`00000055 : ffffe000`002a7000 ffffe000`00365000 00000000`00000000 ffffd000`207c62f0 : atikmdag+0x1b70c1
ffffd000`207c6248 ffffe000`002a7000 : ffffe000`00365000 00000000`00000000 ffffd000`207c62f0 ffffe000`002a7000 : 0x55
ffffd000`207c6250 ffffe000`00365000 : 00000000`00000000 ffffd000`207c62f0 ffffe000`002a7000 00a10f00`00000013 : 0xffffe000`002a7000
ffffd000`207c6258 00000000`00000000 : ffffd000`207c62f0 ffffe000`002a7000 00a10f00`00000013 0000fc58`00000002 : 0xffffe000`00365000


FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_atikmdag+1b70c1

^^ ATI/AMD video driver.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

--------------------------------------------------------------------

We also have - OVERLAPPED_MODULE: Address regions for 'BHDrvx64' and 'BHDrvx64.sys' overlap

^^ Symantec Heuristics Driver

Remove and replace Norton with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

Norton removal tool - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

Regards,

Patrick



Debugger/Reverse Engineer.
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