Change address where family-safety reports should be mailed

Related to: Family Safety: Frequently Asked Questions

Hi to all,

recently I had to change my email connected/used on the live-account used for the family-safety. I can connect to the account with the new address but still get the reports to the old on (which I only have control of until the end of march).

So: How and where may I change the reporting mailaddress? I can see the soon to be abandoned address within the settings - but no link to change it?

Any help appreciated

Hi Harald, currently Family Safety does not support updating user's email address. If you want to receive reports for your new email, there are two options:

Option 1 - Adding your new email to your existing family as another parent:
  • Sign into using your current email (old).
  • Click on "Add a parent" at the top.
  • Enter your new email address and click on "Send request".
  • Sign out of
  • Sign in to your new email account. You should receive an email from Microsoft Family Safety with the title "Invite to be a Family Safety Parent".
  • Open the invite email and click on the "Accept and sign in" button. You should now see a new parent added to your existing family.
  • Click on your new parent account and set the appropriate settings for "Activity report frequency". Your new email account should start receiving reports.

Option 2 - Remove your existing family and re-create a new family using your new email:
(NOTE: all existing settings for all users will be removed)
  • Sign in to using your current email (old).
  • Click on your account (Primary parent).
  • Click on "Remove family member" at the top.
  • Confirm by clicking on "Remove and leave Family Safety".
  • On your device (PC, laptop, etc...), create a new Administrator account using your new email address.
  • Log in to your device using your new administrator account.
  • Search for "Manage other accounts" and select "Add, delete, and manage other user accounts" from the search result.
  • For each of your children's account that you want to monitor, click on it and make sure they are set to "Child" and not "Standard". Change their accounts to "Child" if they are current set at "Standard".
  • Once you are done, click on the link "Manage Family Safety settings online" below all the accounts (if you don't see this link you can refresh the page by navigating away from this page and navigate back). Your new family should now be created using your new email as the Primary parent. You can sign into and setup all the settings as appropriate for all your children.
I hope this helps.

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Question Info

Last updated November 8, 2020 Views 407 Applies to: