Since updating to windows 8.1 windows media player has stopped working

Since I have updated to windows 8.1 i cannot play any videos using windows media player. Every time I try to watch a video using wmp, a message pops up saying that windows media player has stopped working. This only happens with videos and not with any music files. 

Any suggestions on what to try to make wmp work again ?
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Question Info
Last updated July 11, 2018 Views 25,898 Applies to:
Answer
Hi,

You may face this issue if Windows media player settings are corrupted. I would suggest you to follow these methods and check if that works:

 

Method 1: Run the Windows Media Player Settings and Library troubleshooters and check whether the issue is resolved.

 

Open the Windows Media Player Settings troubleshooter

 

a. Press Windows key + X and select Control Panel.

b. In the search box, type troubleshooter, and then click Troubleshooting.

c. Click View all, and then click Windows Media Player Settings.

d. Also run the Windows Media Player Library troubleshooter.

 

If issue persists follow method 2:

 

Method 2 : Disable and then enable Windows media Player from the Windows Features and see if the issue persists.

 

a. Press Windows key + X and select Control Panel.

b. Select Programs and Features.

c. Click Turn Windows features on or off. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

d. Click on Media Features.

e. To turn Windows Media Player off, clear the check box. Click OK and then restart the computer.

To Turn Windows Media Player ON, click on the checkbox once again and click OK. And then restart the computer.


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