iPhone video files won't play on Windows Media player

We have downloaded photos and videos from our iPhones to our Windows 8 PC without incident in the past.  I just got my wife an iPhone 5 (still on OS 7.1.1), and the video files won't play on WMP or QuickTime.  The files are *.MOV files, they show in the folder, but I get the following error while trying to play:

"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

I have checked for updated codecs, and *.MOV files should work.  We haven't had this problem before, so I'm sure its the iPhone 5 somehow, but can you think of anything?

Deron

 

Question Info


Last updated December 11, 2019 Views 45,909 Applies to:
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Answer

Hi Deron,

I suggest you to follow the steps given in the link below and install the latest Codec for Windows media Player 12.

Basics about videos and video codecs in Windows Media Player

http://support.microsoft.com/kb/2395168

 

You can also refer the steps given in the link below.

Codecs: frequently asked questions

http://windows.microsoft.com/en-ca/windows/codecs-frequently-asked-questions#codecs-frequently-asked-questions=windows-8

 

Let us know the status of the issue.

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