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Windows 8.1 Update 1 BSOD on startup: page_fault_in_nonpaged_area

membraind asked on

Good morning!

I got a BSOD this morning while my desktop PC was starting up.  After restarting everything seemed fine, but I went ahead and enabled Verifier as described in this thread: http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-81-pagefaultinnonpagedarea/af5a7e32-2428-4bc7-9135-bd8093a3cfbf

Before restarting I wrote up a quick email but when I clicked the Gmail tab in IE11 Desktop mode my screen suddenly went black, took me to my lock screen, and then I saw that it looked like my computer had done a mini-restart on me--IE was closed and my toolbar was restarting.

The dump file I got this morning is in my OneDrive's public folder:

https://onedrive.live.com/redir?resid=1CB919D14D22FA1D!6609&authkey=!ACdqCc90tnMuLSw&ithint=file%2c.dmp

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Patrick Barker replied on

Hi,

The attached DMP file is of the PAGE_FAULT_IN_NONPAGED_AREA (50) bug check.

This indicates that invalid system memory has been referenced.

Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.

1: kd> k
Child-SP          RetAddr           Call Site
ffffd000`3fe3dcd8 fffff802`def9b0e7 nt!KeBugCheckEx
ffffd000`3fe3dce0 fffff802`dee7d9c9 nt! ?? ::FNODOBFM::`string'+0x20c37
ffffd000`3fe3dd80 fffff802`def7422f nt!MmAccessFault+0x7a9
ffffd000`3fe3dec0 fffff801`715df1ef nt!KiPageFault+0x12f
ffffd000`3fe3e058 fffff801`712be895 nvlddmkm+0x4e51ef
ffffd000`3fe3e060 00000000`00000000 nvlddmkm+0x1c4895

^^ nvlddmkm.sys is the nVidia video driver.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Regards,

Patrick

Debugger/Reverse Engineer.
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