Windows 8.1 error with Group Policy Client


I am running the latest updated Windows 8.1 on a generic desktop machine.

Since the last update I have been getting the following message when I log-on:

"Failed to connect to a windows service
Windows could not connect to the Group Policy Client service. The problem prevents standard users from logging on to the system.

As an administrative user, you can review the System Event Log for details about why the service didn't respond"

The service is showing as stopped and all options to start etc. are greyed out.

I know this has been raised with other windows versions but can not find any help for 8.1

Any ideas?



Hi Gorwyn,

It seems like some corruption has occurred on the computer while installing the recent Windows Updates. This issue could be either due to some corrupted system files or missing registry entries on the computer. Let’s try the following methods and check if that resolves the issue. To check for the corrupted system files, let’s first try SFC Scan and check if that helps.

Method 1: Run an SFC Scan

The “sfc /scannow” command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

a) Press “Windows Logo” + “Q” keys on the keyboard and type “cmd” in the search box.

b) Right click on the “Command Prompt” icon from the search results and select “Run as administrator

c) On the command prompt window, type the following command, and then press “Enter

sfc /scannow

d) Follow the on-screen instructions and complete the scan.

If the issue persists, then I would suggest you to try the next method and check the status.

Method 2: Fix the Missing the Registry Entries

I would suggest you to refer to the thread link given below and try the suggestions given by the Community Member “P.L.X.”.

Windows 8, group policy client service failed sign in

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. Follow the steps given here to back up registry.

a) Press “Windows Logo” + “R” keys on the keyboard to open the “Run” command box.

b) Type “regedit” in the “Run” command box.

c) Locate and click the key or sub-key that you want to back up.

d) Click the “File” menu, and then click on “Export”.

e) In the “Save in” box, select the location where you want to save the backup copy to, and then type a name for the backup file in the File name box.

f) Click on “Save”.

Please get back to us with the results.

Rajesh Govind - Microsoft Support Engineer

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Question Info

Last updated July 19, 2021 Views 42,867 Applies to: