Windows 8.1 crashes before start up, then boots normaly

Hi, 

Ever since I installed Windows 8.1 it crashes before start up and then it starts normally. Lately it even crashes during normal work. 
Here are my specs as well as dump file plus list of installed software. 

http://goo.gl/arwWzv

AMD Athlon X4 750K Black Edition 3.40GHz Quad-core
Asus ASRock FM2A55M-DGS
Kingston HyperX Genesis 8GB (2x4GB) DDR3 PC3-12800C9 1600MHz Dual Channel Kit
Asus GeForce GT 210 SILENT Low Profile 1024MB GDDR3
Western Digital 1TB HDD
500w PSU
TP-Link 300Mbps Wireless N PCI Adapter (TL-WN951N)

Thank you for help

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was D1 CAUSE athwnx.sys Qualcomm Atheros CB42/CB43/MB42/MB43
Network Adapter. Also ask in their forums about any known issues.

BugCheck D1, {0, 2, 8, 0}

Probably caused by : athwnx.sys ( athwnx+f540e )

1. Check with ASRock (if an on-board NIC/Network adapter) for updated drivers. And then
check with Atheros/Qualcom for even newer versions.

BiosVersion = P1.40
BiosReleaseDate = 05/03/2013 <- check for updates to the BIOS, low level chipset drivers,
and the major on-board and separate device drivers.
BaseBoardManufacturer = ASRock
BaseBoardProduct = FM2A55M-DGS R2.0

ASRock - Support
http://www.asrock.com/support/index.asp

ASRock - Forums
http://www.asrock.com/support/forum.asp

ASRock - Downloads
http://www.asrock.com/support/download.asp

Athero - drivers
http://www.atheros.cz/

2. If needed use the other methods in the troubleshooters below.

==========================================================

Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings
as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop
and Start Screen.

Translate the Windows 7 methods and use them on Windows 8/8.1.

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't
start Windows (applies to Windows 8/8.1).
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other) (applies to Windows 8/8.1)

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

-------------------------------------------------------------------------

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7 and Windows 8)
http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

BCCode: D1     0x000000D1

Think Video drivers mainly though it can be others. See the driver section in my generic
bluescreen troubleshooting methods below. BIOS, low level chipset drivers and
antivirus/antispyway/security programs can also cause this. 

---------------------------------------------------------------------------------------------------------

BCCode: D1     0x000000D1

Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

Important Info If You Have Received a STOP Code


If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.


If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.


These actions might prevent an error like this from happening again:

  1. Download and install updates and device drivers for your computer from Windows Update.
  2. Scan your computer for computer viruses.
  3. Check your hard disk for errors.

DRIVER_IRQL_NOT_LESS_OR_EQUAL Parameters


The following parameters are displayed on the blue screen.


Cause


A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.


This bug check is usually caused by drivers that have used improper addresses.


If the first parameter has the same value as the fourth parameter, and the third parameter indicates an execute operation, this bug check was likely caused by a driver that was trying to execute code when the code itself was paged out. Possible causes for the page fault include the following:

  • The function was marked as pageable and was running at an elevated IRQL (which includes obtaining a lock).

  • The function call was made to a function in another driver, and that driver was unloaded.

  • The function was called by using a function pointer that was an invalid pointer.

Resolution


To begin debugging, use a kernel debugger to get a stack trace.


If the problem is caused by the driver that you are developing, make sure that the function that was executing at the time of the bug check is not marked as pageable or does not call any other inline functions that could be paged out.

BCCode: d1   0x000000d1  <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes


-----------------------------------------------------------------------------------------------------

This is my generic how to for proper driver updates : 

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide
Microsoft drivers - update those without Dump in their names. (Also update the BIOS and low

level chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click
UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right
Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Windows 8/8.1 - Hardware and Drivers
http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

Windows 8/8.1 - Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Windows 8/8.1 - What if a device isn't installed properly
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

----------------------------------------------------------------------------------------

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to
show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

WinKEY + W  - type in the Search box ->  Memory - find Memory Diagnostics tool at top
of list - follow the prompts.

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory
Diagnostic Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7 (and 8/8.1) - in Windows 8 /8.1
the name is "Windows Memory Diagnostic".
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

======================================================

After doing ALL the updates you can, and if the issue continues, then run DriverVerifier.
(Remember to use the Windows 8 methods posted at the top of the original reply above.)

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html 

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM



Driver Verifier
http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM
 

You can disable Driver Verifier
http://support.microsoft.com/kb/244617

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with
MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right! 


Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Hi,

 

One thing you can do to possibly eliminate the first boot crash is to try turning off Fast Startup...

 

This feature only works when you do a SHUTDOWN and then Boot.

It doesn't effect a RESTART.

To turn it off or on...

Go to Control panel...Power Options, and select Choose What the Power Buttons Do on the left.

Then select Change Settings That Are Currently Unavailable near the top center of screen...

Lower down on the window, uncheck Fast Startup.

 

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Thank you both! 

It was that driver issue with wireless card. For some reason Windows 8.1 was identifying it as Atheros AR922X and installing Microsoft driver. Upon manually installing driver from their website, computer crashed and wont start in normal mode, had to go to safe mode and uninstall it manually to be able to boot up windows. 

So I opened a case and checked up wireless card which was 300Mbps Wireless N PCI Adapter TL-WN951N V3, so I downloaded drivers from their website and it worked. Crashing stopped.

And also boot time was substantially increased! 

So thank you for solution, it was really helpful! I was trying to read dump file myself but I couldn't really find what you pulled out of it! 

Have a nice day both! 

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Hi,

Glad to have helped. Sounds like you did some very good troubleshooting!

(If a reply was the solution please mark it as the "Answer" or if it was helpful
please mark it as "Found this helpful - Me Too". Those help others find the
proper solutions.)

Moving everyday, going further on,

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Question Info


Last updated February 12, 2018 Views 549 Applies to: