windows 8.1 BSOD irql_not_less_or_equal

heres the DMP: https://www.dropbox.com/s/6vp0ofbnqx6kxe5/DMP%20files.rar

first time i have bsod with my laptop

it happens 3 times when i play the movies, happen once when exit, happens twice when im still play

after quitting the game, my desktop says that memory is low

but ive done the memory checking at administrative tools

any help is appreciated

thanks

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Question Info
Last updated February 12, 2018 Views 824 Applies to:
Answer

Hi,

All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

3: kd> k
Child-SP          RetAddr           Call Site
ffffd000`38465dd8 fffff800`5eb637e9 nt!KeBugCheckEx
ffffd000`38465de0 fffff800`5eb6203a nt!KiBugCheckDispatch+0x69
ffffd000`38465f20 fffff800`02130cc7 nt!KiPageFault+0x23a
ffffd000`384660b0 ffffe000`003b9000 igdkmd64+0x62cc7
ffffd000`384660b8 00000000`00000002 0xffffe000`003b9000
ffffd000`384660c0 ffffe000`04916000 0x2
ffffd000`384660c8 00000000`ffffffff 0xffffe000`04916000
ffffd000`384660d0 ffffe000`0634f4f0 0xffffffff
ffffd000`384660d8 00000000`00000000 0xffffe000`0634f4f0

igdkmd64.sys (Intel Graphics driver) is calling into a pagefault.

------------------------------

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. AiCharger.sys is listed and loaded in the modules list which is the Ai Charger driver. It's included in many Asus bloatware, which you appear to have installed. Please go ahead and uninstall any and all Asus software as it's unnecessary bloatware.

3. Remove and replace McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes: as it may be causing conflicts

McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.

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