Question

Q: Windows 8.1 64-bit "Driver_Power_State Failure"

During the last three dats, I began receiving Windows 8.1 64-bit Driver Power State Failure Errors, which were accompanied by a system crash. I found the DMP files, however, I can´t zip them, simply the program says there´s an error accessing or reading the file. 

By the way, no hardware or software changes were made to the system other thanautomatic Window updates. The computer isa year old and this error was not seen before I upgraded to Windows 8.1; however, I didn't see the error occur until several weeks after the upgrade to 8.1 was completed.

Thanks in advance

Pelu

Answer

A:

Not a problem, Pelu. Thanks for the dumps!

All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

By default, the fault of the crashes is labeled as usbhub.sys which is NOT the true cause. If we go ahead and run an !irp on the 4th parameter of the bug check (blocked IRP address), we get the following:

>[ 16, 2]   0 e1 ffffe00002281030 00000000 fffff8005dd90d80-ffffe00002c11d00 Success Error Cancel pending
          Unable to load image btfilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
 \Driver\BtFilter    nt!PopRequestCompletion

^^ btfilter.sys = Atheros Bluetooth driver.

From what I can tell, this is a Samsung based system. With that said, please visit Samsung's website for the latest Bluetooth drivers - http://www.samsung.com/us/support/downloads

If they aren't listed on Samsung's website for your specific model, you can try Atheros' site directly (although at times it is difficult to navigate) - http://www.atheros.cz/

-----------------

AODDriver2.sys is listed and loaded which is the AMD Overdrive; also in EasyTune6 for Gigabyte motherboard. This is a problematic driver, so please go ahead and remove either installed software.

If you cannot find either is installed, navigate to the following directory:

c:\program files\ati technologies\ati.ace\fuel\amd64\

and rename it from AODDriver2.sys to AODDriver2.old

restart the system.

** You may want to consider setting a restore point before doing this, just in case - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.

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Views: 316 Last updated: February 21, 2018 Applies to: