Hi Kellie,
What is the make and model of the computer?
We have to analyze the issue to find the issue cause and use right resolution. Try these issue diagnosing methods in the order in which they are presented and check.
Method 1:
Ensure that you have installed available Windows updates including Optional updates. I would also suggest you to install latest chipset drivers by downloading from the computer manufacturer’s website.
Download and install drivers: http://windows.microsoft.com/en-us/windows-8/all-drivers
Windows Update: Frequently Asked Questions: http://windows.microsoft.com/en-us/windows-8/windows-update-faq
Method 2:
Check the issue status in safe mode and clean boot.
Step 1:
Windows Startup Settings (including safe mode).
http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode
Step 2:
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8.
http://support.microsoft.com/kb/929135
Note: Please go through the section: “How to reset the computer to start as usual after troubleshooting with clean boot” of the Kb article to boot the computer in normal startup after fixing the issue.
Method 3:
Run the System File Checker tool and check
Use the System File Checker tool to repair missing or corrupted system files
http://support.microsoft.com/kb/929833/en-us
Method 4:
If the issue still persists, create a new user account and check the issue status in the newly created user account.
Create a user account
http://windows.microsoft.com/en-US/windows-8/create-user-account
You can also refer to:
User accounts: Frequently asked questions
http://windows.microsoft.com/en-US/windows-8/user-accounts-frequently-asked-questions
Hope this information helps you. Please do let us know if you need further assistance, we’ll be glad to assist you.
