There was a problem refreshing your PC, No changes were made

My computer is very slow and the only thing I haven't tried is refreshing/resetting Windows. However I can't even do that because the error "There was a problem refreshing/resetting your PC, No changes were made" 

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Question Info

Last updated August 14, 2018 Views 113,790 Applies to:
Answer

Hi Ricky,

Thank you for posting your issue on the Microsoft Community forum.

I understand that you are facing performance issue and are unable to reset your computer.

  1. Are you using a preinstalled or a retail copy of Windows?
  2. What troubleshooting steps have you used to improve the performance of your computer.

I would suggest against refresh/reset unless there are no other options available as this results in loss of data. But if you would still like to refresh your computer I suggest you to use the following methods and try to resolve your issue.

Method 1: SFC Scan

System file check(SFC) is a utility built into the Operating System that will check for system file corruption The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible.

To do this please follow the article below

Use the System File Checker tool to repair missing or corrupted system files
http://support.microsoft.com/kb/929833/en-us

Please reply with the results of SFC scan.

Try to reset the computer now. If you are still getting the error I recommend you to perform a Refresh/Reset from Windows Recovery Environment (WinRE) and check if it helps.

Method 2: Refresh/Reset from WinRE

To perform Refresh/Reset from WinRE please use the following steps:

  1. Insert the media such as (USB or DVD) and restart your computer.
  2. Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.
  3. Once the Windows Setup window appears, Click next and select Repair your computer.
  4. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options and follow the on-screen instructions.

Note: If you upgraded your PC from Windows 8 to Windows 8.1 and your PC has a Windows 8 recovery partition, resetting your PC will restore Windows 8. You’ll need to upgrade to Windows 8.1 after the reset has finished.

 

Warning: All of your personal files will be deleted and your settings will be reset. All apps that you installed will be removed. Only apps that came with your PC will be reinstalled.

 

Hope this information was helpful. Please get back to us with the results. If you need further assistance or have any other queries regarding Windows, we are here to help you.

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