the exception unknown software exception (0xe0434352) occurred in the application at location 0x77312c1a

the exception unknown software exception (0xe0434352) occurred in the application at location 0x77312c1a

The above message box is the latest in a long line of problems, this one in the past week.   Have also had a Kernel Data Inpage Error for several weeks.  Runtimebroker.exe app error.  The instruction at 0x05891d3b ref memory at 0x080078007f.  The mem could not be written.  My scroll bar with mouse or touchpad is not working with the exception of holding the arrow key down.  Some of my tiles will not open. 

Any suggestions.

 

Question Info


Last updated August 18, 2019 Views 156,736 Applies to:
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Answer

Hi Brenda,

What is the make and model of your computer?

I would suggest you to visit the manufacturer website and download the updated drivers. Also install al the Windows updates available.

Perform clean boot and check if the error appears.

Clean boot will help us identify if any third party applications or startup items are causing the issue.

To do this, follow steps from this link:

http://support.microsoft.com/kb/929135

Note: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start normally after clean boot troubleshooting”.

If the error still occurs, run the Microsoft .NET Framework Repair Tool

http://www.microsoft.com/en-gb/download/details.aspx?id=30135

If you still receive the error: KERNEL_DATA_INPAGE_ERROR STOP, try running check disk on the hard drive to see if there are any corruptions.

1. Type command prompt in the Search charms. Right click on it and click on Run as administrator.

2. Type chkdsk /f and hit enter.

Note: The root drive has to be C: and the command may schedule a task at the system startup, if it does, then press Y to schedule a task and restart the computer to perform chkdsk.

Check Disk Disclaimer: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost

Once Check Disk completes, boot the computer and then check if fixes the error.

For Runtimebroker.exe issue, refer to the suggestions from this link.

Runtimebroker.exe process crashes in Windows 8.1.

http://support.microsoft.com/kb/2895219/en-us

Hope the information provided is helpful. Do reply, if you need further help.

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