2. Do you remember making any software or hardware changes on the computer prior to the issue?
3. What is the make and model of the computer?
This issue may occur due to any recent software or hardware changes on the computer.
Let’s try the following steps and check.
You may check in Event viewer regarding what is causing the issue.
a. Press Windows Key + X on the desktop screen and select
b. This will bring up the Event Viewer box. Click to open the event viewer.
c. In the left pane, expand out Windows Logs.
d. Click on Application log. Highlight the first event in the log and use your arrow keys to scroll down. Most of your event will be Information. You may see Yellow Warnings or Red Errors. If you see a red error, you can double click
on it to bring it up and copy the contents to a document.
You may try to run “System Maintenance” troubleshooter to diagnose and fix the issue.
Follow these steps to run the troubleshooter.
a. Press “Windows key + W” from the keyboard.
b. Type “Troubleshooting” without quotes in the search box and hit Enter.
c. Select “View all” option from the left panel.
d. Select “System Maintenance” from the list and follow On-screen instructions.
You may also try running the Windows Updates and install all the available updates including the optional driver and firmware updates.
Hi Praseetha, Thanks for responding to my problem. I did a system restore which seems to solve the issue. I believe I found what was causing it. I have a movie app called cinematek. When I go there to watch a video I have no problems. When I leave
the app and go to watch video at another site I get a green screen and audio works fine then my laptop starts freezing up or runs slow but only when I go to this app. I don't know why and I have contacted the app maker to ask them but received no reply.
Maybe you can shed some light on this. After doing a system restore I went back to the app and it happened again that is how I found out it was the app doing this. Very puzzeling.